Data Entry/Customer Service

LAURIE GIBBS

*************@*****.*** 470-***-****

2601Redfield Dr. Norcross, GA 30071

www.linkedin.com/in/lvgibbs64

Summary

Reliable and tech-savvy customer service and administrative support professional with 10+ years of success in fast-paced and virtual environments. Skilled in remote communication, issue resolution, and process coordination using tools like Zoom, Teams, Dropbox, and CRM platforms. Demonstrated ability to work independently with minimal supervision, delivering high-quality service and efficiency. Actively pursuing a remote role to leverage strong multitasking, data accuracy, and client-centric approach. Core Skills

Remote Operations Tech Skills Support & Admin Expertise Zoom, Teams, Remote Desktop MS Office Suite, QuickBooks Data Entry, Typing 65+ WPM Dropbox, OneDrive Google Workspace, CRM Tools Order Processing, Scheduling Empathy & Resolution Multi-line Phone Systems Time Management, 10-Key Professional Experience

Amazon – Problem Solver Norcross, GA (On-site)

Mar 2022 – Present

• Resolved 200+ inventory and fulfillment issues per shift to ensure seamless order delivery.

• Trained in warehouse problem-solving protocols and robotics for product flow.

• Coordinated dispatch packaging for timely driver delivery. Gibbs Renovations – Owner Marietta, GA

Mar 2020 – Mar 2022

• Managed full-cycle renovation projects, coordinating 10+ vendors and contractors.

• Oversaw material ordering, payroll, and invoicing using QuickBooks.

• Handled client communications and administrative workflows remotely. Cotton States Insurance – Customer Service Representative Atlanta, GA Jan 2000 – Jul 2005

• Handled 150–200 daily inbound calls to resolve claims and billing issues.

• Supported underwriting and account teams to streamline operations.

• Participated in testing and rollout of new claims systems. Superior Insurance – Quality Controller Atlanta, GA Jan 1998 – Dec 1999

• Created training guides for data entry staff.

• Monitored accuracy and performance metrics for underwriting teams. Talman Office Supplies – General Manager & Owner Waynesville, NC Jan 1987 – Dec 1989

• Managed operations for a team of 25 employees.

• Oversaw inventory, budgeting, collections, and tax preparation.

• Promoted team accountability and operational efficiency. Education

Ultimate Medical Academy – Clearwater, FL

Associate in Medical Billing/Coding – Attending Now Expected Graduation: August 2026

Remote Work Proficiency

Experienced in virtual collaboration using Zoom, Microsoft Teams, and cloud platforms such as Dropbox and OneDrive. Skilled in self-directed task management and maintaining high performance in remote settings.

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