Dedicated STNA and Customer Service Professional
Resume:
Alexandra Cromwell
Ashland, OH ***** +1-330-***-**** *****************@*****.***
Professional Summary
Highly dedicated individual with several experiences in customer service and hospitality environments. Pays close attention to detail, while enjoying the responsibilities of making guests satisfied. Able to take control of management responsibilities, and committed to being an active team member. Work Experience
STNA (State Tested Nursing Assistant)
Clipboard Health Walnut, CA
March 2025 to Present
STNA (State Tested Nursing Assistant)
Wayne County Care Center Wooster, OH
December 2025 to June 2026
STNA (State Tested Nursing Assistant)
Altercare Integrated Health Services North Canton, OH June 2024 to March 2026
STNA (State Tested Nursing Assistant)
American Medical Personnel Inc Akron, OH
August 2025 to December 2025
Didn’t work enough for them.
STNA (State Tested Nursing Assistant)
Hand In Hand Medical Staffing Ontario, OH
January 2024 to June 2024
Company closed down, reopened
STNA (State Tested Nursing Assistant)
Premier Staffing Agency Columbus, OH
December 2022 to January 2024
STNA (State Tested Nursing Assistant)
Hospice Akron, OH
November 2022 to November 2023
Medical Assistant
Unity Health Network Cuyahoga Falls, OH
November 2021 to November 2022
STNA (State Tested Nursing Assistant)
Accord Care Community Orrville, OH
November 2020 to November 2022
Cashier/Customer Service
Bellstores Marathon Orrville, OH
February 2019 to April 2021
Customer Service oriented. Team environment positive attitude. following directions, policies and procedures. Multitasking, multiple tasks neat, clean, professional dependable committed. State Tested Nursing Assistant
Jag Healthcare Orrville, OH
November 2017 to February 2019
State Tested Nursing Assistant
Shady Lawn Nursing and Rehabilitation Dalton, OH November 2018 to December 2018
Direct Staff Caregiver
Midwest Health Service Wooster, OH
August 2017 to October 2017
• Assisted individuals with daily living, provided safety, and comfort.
• Provided assistance to mentally disabled people with basic tasks such as bathing, dressing, grooming and eating.
• Helped with the homes management tasks such as preparing meals, grocery shopping, and cleaning.
• Increased level of independence by providing daily undertakings that promoted self-management.
• Developed relationships to build trust and execute developmental operational activities.
• Administered routine medications as directed.
Waitress/Hostess
Pizza Hut Orrville, OH
April 2017 to September 2017
• Effectively listened to, understood and clarified guest concerns and issues.
• Consistently provided professional, friendly and engaging service.
• Developed and maintained positive working relationships with others.
• Skillfully promoted items on the beverage list and restaurant specials.
• Routinely carried large loads of dishes to the kitchen for washing.
• Operated a cash register for cash, checks and credit card transactions. Sales Associate (In Management Training)
Dollar General Orrville, OH
November 2016 to April 2017
• Stocked and replenished merchandise according to store merchandising layouts.
• Cleaned and organized the store, including the checkout desk and displays.
• Operated a cash register for cash, checks and credit card transactions.
• Served as point of contact in resolving any purchases / customer issues.
• Alert the customers to upcoming sale events and promotions.
• Welcomed customers into the store and helped them locate items. Waitress/Bartender
Max & Erma's Restaurant Dayton, OH
July 2016 to August 2016
• Effectively listened to, understood and clarified guest concerns and issues.
• Consistently provided professional, friendly and engaging service.
• Developed and maintained positive working relationships with others.
• Skillfully promoted items on the beverage list and restaurant specials.
• Routinely carried large loads of dishes to the kitchen for washing.
• Operated a cash register for cash, checks and credit card transactions. Shift Supervisor
Lund Management Inc Vandalia, OH
April 2014 to June 2016
• Trained new team members and motivated them through regular interactions.
• Assisted team members in working with customers as they came into the restaurant.
• Checked quality of the restaurant's equipment and maintained inventory levels.
• Served as point of contact in resolving any purchases / customer issues.
• Performed all necessary duties of both opening and closing the restaurant.
• Completed all required steps of Shift Supervisor training program. Team Member
GZK Inc Dayton, OH
March 2014 to June 2014
• Treated guests with hospitality and excellent customer service.
• Kept the lot, lobby, kitchen counters and restrooms clean.
• Performed array of cash handling and register duties.
• Replenished and rotated supplies.
• Trained three new employees.
• Served hot/fresh quality product.
Caregiver
Brenn-Field Nursing Home Orrville, OH
August 2011 to June 2013
Education
Medical Assisting (College Degree)
Fortis College-Cuyahoga Falls Cuyahoga Falls, OH February 2021 to December 2021
Diploma
ECOT High School Columbus, OH
March 2015
Upper secondary education
Associate's degree
Skills
Teaching Laundry Ladder use Meal Preparation Managing budgets in a finance role Organizational skills Initiative Electric pallet jack Caregiving Time management Microsoft Excel Word processing Facilities maintenance Computer operation Cleaning Experience Conflict de-escalation Home health POS systems Packaging Typing Employee relationship building General management EMR Systems Hospice Care Bathing assistance Senior leadership Care plans Memory care Phlebotomy Hoyer lift Writing skills Interviewing Direct Care Conflict management Experience Administering Injections Adhering to traffic regulations Medication Administration Laboratory Experience Customer engagement Host/Hostess Microsoft Word Meal assistance Customer relationship building Time & attendance systems Senior Care Decision making Written communication Diabetes care Client rapport building Venipuncture Budget management Patient personal care assistance In-person customer service Patient condition reporting Working with individuals with disabilities Medical Office Experience FDA regulations Working with geriatric patients Care documentation Clerical experience First aid Manager Phone etiquette Home Care Assisted living Rehabilitation center Overnight in-home care Healthcare support CNA Weekend in-home care Professional ethics Working with people with developmental disabilities Computer literacy Productivity software Retail sales transactions Operations management Team development Bed transfer assistance Geriatrics Patient Care Nursing ICD-10 De-escalation techniques Team building Critical thinking Crisis intervention Outdoor work Home health agency experience Insurance Verification Gait belt Epic Microsoft Outlook Healthcare management Computer Skills Leadership Administrative tasks Food Preparation Alzheimer's care Patient interaction Clean workspace maintenance Customer communication Direct support Vital Signs
Certifications and Licenses
Total CPR
Certifications/Licenses
April 2014 to Present
Completed all requirements of KFC Shift Supervisor training program. Followed all necessary procedures for OSHA standards. Received multiple awards for excellent customer service at KFC. Med certified for State of Ohio.
CPR certified for State of Ohio.
State Tested Nursing Assistant
CNA
BLS Certification
CPR/First Aid
AHA Certification
Certified Medical Assistant
Driver's License
CPR Certification
Basic First Aid certificate, Any valid issuer for CA Certified Home Health Aide
Certified Hospice & Palliative Nursing Assistant
Geriatric Nursing Assistant
Licensed Nursing Assistant
First Aid Certification
Additional Information
Authorized to work in the US for any employer
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