Remote Customer Service & Administrative Support Professional

LINDA WHITE

REMOTE CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT PROFESSIONAL

Grady, Arkansas 71644 870-***-**** ****.*******@*****.***

PROFESSIONAL SUMMARY

Experienced administrative and customer service professional with a strong background in remote customer support, call-center operations, medical scheduling, tax preparation, legal-document processing, and office administration. Skilled in handling high-volume telephone communications, maintaining confidential records, processing documentation, scheduling appointments, preparing correspondence, and resolving customer concerns. Proven ability to work independently in remote environments while maintaining accuracy, professionalism, confidentiality, and excellent service.

CORE SKILLS

Remote Customer Service

Administrative Support

Inbound Call Handling

Call Center Operations

Data Entry

Customer Account Assistance

Medical & Appointment Scheduling

Legal Document Processing

Tax Preparation

Records Management

Microsoft Word / Excel / Outlook / Office

Salesforce

Epic / EMR Systems

HIPAA Compliance

Medical Terminology

Multi-Line Telephone Systems

DocuSign

QuickBooks

Bookkeeping / Accounts Payable

Transcription

Proofreading

Mail Processing

Reception / Front Desk

Time Management & Organization

PROFESSIONAL EXPERIENCE

Remote Customer Service Representative

ASM Research Remote October 2024 - December 2024

Provided professional customer service and support in a remote work environment.

Handled customer inquiries by telephone and entered or reviewed information accurately in computer-based systems.

Followed established procedures while protecting confidential customer information and meeting remote-work expectations.

Remote Customer Service Representative

MCI Careers Remote November 2023 - February 2024

Handled inbound calls involving order changes, cancellations, returns, exchanges, and new orders.

Resolved account concerns by applying eligible reward credits, price matches, shipping adjustments, and other account updates.

Maintained accurate customer records and delivered professional, customer-focused service.

Call Center Agent

RelateCare / City of Hope Remote October 2021 - January 2023

Answered patient calls for multiple City of Hope hospital locations and scheduled, rescheduled, or canceled appointments.

Sent referral orders, created and relayed messages to physicians and staff, and routed calls to appropriate departments.

Maintained confidentiality of protected health information in accordance with HIPAA requirements.

Program Coordinator

Pleasant Grove Baptist Church Grady, Arkansas January 2017 - Present

Coordinate and prepare monthly church programs and special-event materials for more than 100 congregation members.

Prepare written materials, organize administrative details, maintain records, and support program communications.

Tax Preparer II

Jackson Hewitt Tax Service Pine Bluff, Arkansas December 2009 - April 2020

Prepared current- and prior-year federal and state individual income tax returns while maintaining accuracy and compliance.

Interviewed clients, reviewed tax documentation, entered information into tax software, and answered tax-related questions.

Protected confidential financial information and supported office workflow, telephone service, and mail processing.

Administrative Office Assistant

Express Personnel Employment Agency - Jefferson Regional Medical Center Assignment Pine Bluff, Arkansas November 2002 - April 2003

Recorded meeting minutes, prepared memoranda, and created Microsoft PowerPoint presentations for meetings and training.

Processed incoming and outgoing mail, answered telephones, took messages, and supported daily office operations.

Administrative / Legal Support

Hunt Law Firm Pine Bluff, Arkansas August 1997 - April 1998

Processed legal documents related to child-support matters and provided administrative support for law-office operations.

Organized legal documentation, processed incoming and outgoing mail, performed receptionist duties, and handled sensitive information with discretion.

Medical Receptionist - Temporary

Family Practice Center Pine Bluff, Arkansas August 1995 - February 1997

Organized and filed patient charts, answered telephones, recorded messages, and supported front-desk operations.

Processed mail, prepared memoranda, and maintained confidentiality while handling medical information.

Secretary I

Arkansas Department of Correction - Mental Health Unit Grady, Arkansas January 1988 - March 1993

Transcribed dictation for psychologists, psychiatrists, and mental health counselors and maintained confidential mental-health documentation.

Maintained employee leave forms and timesheets and performed receptionist, telephone, records, and general administrative duties.

Applied knowledge of medical terminology in documentation and communication.

EDUCATION

Criminal Justice Studies Grantham University Kansas City, Kansas August 2017 - October 2019

Business Computer Operations South Career College Pine Bluff, Arkansas April 1986 - December 1986

Business Administration Studies Philander Smith College Little Rock, Arkansas August 1983 - May 1984

High School Diploma Grady High School Grady, Arkansas 1982

ADDITIONAL QUALIFICATIONS

Extensive experience communicating with customers, patients, taxpayers, medical professionals, legal-office contacts, and the public.

Experienced handling confidential medical, financial, tax, legal, and personal information.

Strong telephone etiquette, written communication, data-entry, organizational, and time-management skills.

Valid driver's license.

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