Technical Project Manager - Data-Driven Agile Delivery

RUQAIYA KALYANWALA

Technical Project Manager Product Strategy Data-Driven Delivery

Mumbai, India *****************@*****.*** +91-998******* LinkedIn: https://linkedin.com/in/ruqaiya-kalyanwala Portfolio: https://ruqaiya-kalyanwala.github.io/portfolio PROFESSIONAL SUMMARY

Technical Project Manager with 3+ years driving end-to-end delivery across Fintech, Healthcare, SaaS, and Public Sector. Built organizational PM and delivery frameworks from zero at an early-stage startup, shipping 5+ concurrent enterprise projects ($500K combined) with cross-functional teams of 18-20 engineers, designers, and analysts. Led process automation reducing client workload by 85% ($50K annual savings) and AI-native workflows (Claude, Gemini, Manus) accelerating time-to-market by 30%.

SKILLS AND COMPETENCIES

Project Management: Technical Project Management, Agile, Scrum, Kanban, Waterfall, Hybrid Delivery, Budget Management, Resource Allocation, Risk Management, RAID Log, Contingency Planning, Cross-Functional Influence Without Authority, JIRA, Confluence, Software Development Life Cycle (SDLC), Process Improvement

Business and Product Analysis: Requirements Elicitation, Product Vision and Roadmap, BPMN Process Modeling, Gap Analysis, Root Cause Analysis, Cost-Benefit Analysis, User Research, Feature Prioritization (RICE, MoSCoW), A/B Testing Frameworks, OKR Definition, MVP Definition, Go-to-Market Planning, User Stories, Acceptance Criteria

Technical Fluency: Multi-tenant SaaS Architecture, REST APIs, Microservices Concepts, AWS (EC2, S3, Lambda), SQL for Data Analysis, Data Migration and ETL, System Integration (EDI 835/837), Cloud Deployment, System Design Review, Technical Design, CI/CD Pipeline, GCP

Data and Analytics: SQL (Advanced Queries, Joins, Aggregations), Tableau and Power BI Dashboards, Google Analytics, KPI Definition and Tracking, A/B Test Design, Data-Driven Roadmap Decisions, UAT Metrics Analysis, Conversion Funnel Optimization

AI and Emerging Tech: AI-Powered Development Workflows (Claude Code, Gemini, Manus), LLM Integration Planning, AI Compliance Frameworks (21 CFR Part 11, GDPR, DPDP Act), Prompt Engineering for PM Workflows

Leadership: Stakeholder Influence (10-15 per engagement), Executive Reporting, Change Management, Team Mentorship (2 BAs trained), Process Standardization, Ambiguity Navigation, Collaborative, Decision Making PROFESSIONAL EXPERIENCE

Technical Project Manager

12Grids - CX Tech and Digital Consulting (Series A-Stage Startup), Mumbai May 2023 - Present (3+ years)

• Architected and scaled the organization's end-to-end project delivery system from zero SOPs, defining FRS standards, 10+ requirement templates, 8+ sprint workflows, and quality benchmarks adopted org-wide.

• Drove 5+ concurrent enterprise client projects with combined contract values of $270K (INR 50L-2Cr), achieving 100% on-time delivery across all projects through risk management and executive stakeholder alignment.

• Managed cross-functional teams of 18-20 (8-10 engineers, 2-4 designers, 2 QAs, 1 BA), influencing delivery outcomes through daily standups, sprint reviews, and quarterly OKRs that aligned 5 concurrent program priorities.

Key Client Projects:

• Project: LabOperon - AI-Native SaaS Platform (Lab and Pharma Automation) Jun 2026 - Present

Defined product vision and phased multi-tenant SaaS release plan for an AI-native; established North Star Metric and ranked 40+ candidate features using RICE scoring to sequence the first 2 releases.

Shipped end-to-end product lifecycle using AI-powered development workflows (Claude Code, Gemini), reduced time-to-market by 30% and accelerated prototype-to-production velocity.

Defined multi-tenant architecture requirements, tenant isolation, role-based access control, and immutable audit trails, and resolved 12 + scalability vs. compliance trade-offs with engineering, locking the architecture 3 weeks before development began.

• Project: Payee Automation Technologists (PAT) - US Fintech SaaS (Virtual Banking Platform) Sep 2024 - Present

Owned end-to-end project delivery for a $157K virtual banking automation platform, shipped features reducing manual workload by 85% and saving the client ~$50K annually through optimized ACH file processing.

Executed 10-year legacy data migration with 100% accuracy across 3 UAT release cycles, designed ETL pipeline requirements, defined data validation rules, and coordinated rollback strategies with engineering.

Directed requirements elicitation workshops with 10-15 stakeholders across product, compliance, and engineering; authored BRD and FRD documents that became the single source of truth for a 6-month development cycle.

Confirmed 2M+ migrated records via SQL queries with zero discrepancies, built 4 Power BI dashboards tracking UAT metrics, and delivered weekly executive reports to a 10-member US client leadership team across a 6-month cycle.

• Project: Healthrageous - US Healthcare SaaS (Billing and Remittance Automation) May 2024 - Dec 2025

Achieved full functional ownership of CMS billing compliance and 835/837 EDI integration work stream, cleared a 3-month backlog of unresolved claims-processing requirements within 6 weeks of onboarding.

Conducted root cause analysis across 4 sprint cycles that identified feature prioritization bottlenecks delaying 8 features; re-sequenced the release plan based on user impact scores, shipping 8 critical features 2 weeks earlier than planned.

Achieved 95%+ UAT acceptance rates across every sprint cycle through test planning, early stakeholder demos, and iterative feedback incorporation.

• Project: VHD Mumbai - BMC (Government Civic Platform) May 2023 - Aug 2024

Delivered government civic platform for BMC 2 weeks ahead of schedule, requirements documentation and user manuals formally adopted as permanent operational reference.

Ran 12 requirements workshops across 3 BMC departments with 8 senior officials, converting complex civic workflows into process flows and wireframes, and cutting requirement clarification cycles from 3 weeks to 4 days.

Coordinated 10-12 team members through Agile sprint planning with zero timeline slippage, achieved formal client sign-off at every milestone through stakeholder alignment.

• Project: Reczone - Sports Tech (Mobile and Web Booking Platform) Oct 2023 - Mar 2024

Shipped fully functional MVP for mobile and web sports facility booking, led a cross-functional team of 8 across 6 sprints, coordinating sprint planning, reviews, retrospectives, and burndown tracking.

Defined MVP scope using MoSCoW prioritization, enabling launch within 6 months vs. estimated 10.

Authored 3 FRDs that became the internal standard for all subsequent project handoffs, reducing handoff turnaround time by 40% and establishing documentation practices adopted org-wide across 5+ future engagements.

EDUCATION

Bachelor of Science in Information Technology

University of Mumbai 2020 - 2023 CGPA: 9.8 / 10.0 CERTIFICATIONS

• PMP (Project Management Professional) - Exam Scheduled Target: 2026

• Google Project Management Professional Certificate - Google 2023

• Google UX Design Professional Certificate - Google 2023 AWARDS AND RECOGNITION

• Customer Centric Innovator Award - 12Grids (2024-25) For exceptional project delivery and client-first ownership across all engagements.

• Client Commendation - Payee Automation Technologists (US) For documentation quality, communication clarity, and end-to-end delivery ownership.

• Client Commendation - Healthrageous (US) For rapid domain learning and functional analysis quality within an accelerated timeline.

• Guest Industry Speaker Delivered sessions on software project management at college level for non-technical audiences.

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