Customer Service & Inside Sales Pro

Kaitlin Jones

Grapevine, TX •870-***-**** • **************@*****.***

Customer Service Professional

Customer-centric inbound and outbound customer service professional with a 9+ year history of exceeding established goals and customer expectations. Experienced in sales, upselling, insurance, and general customer care. Recognized for excellence in attendance and punctuality, meeting metrics, teamwork, and enthusiastic participation in continuous learning opportunities.

SKILLS and EXPERTISE

Service-minded Communication – verbal& written Conflict resolution Time management Problem solving Proactive planning Microsoft Office Dependability Data Entry

Detail-oriented Empathy Active Listening

PROFESSIONAL EXPERIENCE

Customer Care Professional, CornerStone Staffing, Dallas,TX, Jan 2025– Current Customer care servicing inbound and outbound customer calls for a healthcare company

12+ consecutive months in the top 20% of best customer satisfaction surveys among an 800+ agent workforce

Successfully remained in the top 20% of an 800+ agent workforce for low call-handling times and “not on phone” time for 12+ months

Assisted 10-15 customers requiring pharmacy assistance per hour and placed outbound calls to doctors offices and pharmacies for those customers

Inside Sales Customer Service Representative, Robert Half – New York August 2022– December 2024 Outbound dialing and cold calling prospects to enroll them into life insurance program

Recognized as the top performing salesperson – closing the most sales in a 22-person team

Rewarded incentives for having the lowest "wrap time," most calls per hour, quality scores of over 90%, most sales, and 100% attendance

Successfully place 30-50 outbound calls per hour daily

Effectively guide clients through a complex enrollment and provider portal setup process EDUCATION & CERTIFICATIONS

High School Diploma, Dumas High School, Arkansas- Class of 2016 Microsoft Office Video Training Courses (Word, Excel, PowerPoint), Microsoft, Online 2019

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