Solutions Specialist - Tech Support & Sales
Resume:
Bryan Heston
Willoughby, OH *****
***********@*****.***
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills. Hardworking and passionate job seeker with strong organizational skills eager to secure the Prod Print Mail Specialist position. Ready to help team achieve company goals.
Authorized to work in the US for any employer
Work Experience
Solutions Specialist
Verizon Wireless - Cleveland, OH
January 2022 to Present
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
• Worked closely with customers to discover their needs in order to sell them products that make sense for them.
• Implemented corrective actions to fix root causes of various issues.
• Enhanced the customer experience by helping them setup their devices.
• Worked as a team with my coworkers to achieve our monthly biometrics
• Helped troubleshoot any technical issues customers might have with their devices. Rideshare Driver
Uber Techonologies - Cleveland, OH
August 2020 to January 2022
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Bartender/Server
Education
Bachelor's in Public Health
American Public University System - Charles Town, WV April 2018 to April 2020
Associate in Human services
Lakeland Community College - Kirtland, OH
August 2013 to May 2016
Skills
• Data Collection
• Presentation Skills
• Serving Experience
• Bartending
• Data Entry
• Medical Terminology
• Record Keeping
• Microsoft Office
• Customer Service
• Host/Hostess
• EMR Systems
• POS
• Medical Office Experience
• Hospital Experience
• Microsoft Word
• Microsoft Powerpoint
• Organizational Skills
• Sales
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