Administrative Operations & Records Management Specialist

BRITTANY PRESS

206-***-**** *************@******.*** Puyallup, WA 98374

PROFESSIONAL SUMMARY

Detail oriented administrative and operations professional with experience supporting high volume workplaces through records management, multi system data entry, scheduling, customer service, and office coordination. Proven ability to manage multiple priorities, maintain accurate documentation, and support efficient daily operations in fast paced environments. Skilled in Microsoft 365, report preparation, information management, and cross functional communication. Recognized for professionalism, reliability, adaptability, and exceptional attention to detail. Brings advanced administrative expertise from Washington State government, strong records management capabilities, and emerging technical knowledge through a BAS in Cybersecurity. Experienced in confidential documentation handling, audit tracking, staffing coordination, and public facing service. Demonstrates strong judgment, discretion, and a commitment to supporting mission driven programs across agencies, schools, and community organizations.

PROFESSIONAL EXPERIENCE

Office Assistant 3 (OA3) Washington Soldiers Home – Washington Dept. of Veterans Affairs Orting, WA July 2024 – Present

Provide administrative and clerical support in a fast-paced environment, ensuring efficient daily operations and accurate documentation.

Serve as a primary point of contact for staff, residents, visitors, and external partners.

Generate, review, and distribute reports while maintaining accuracy and compliance with organizational standards.

Track documentation and audit processes to ensure timely completion and quality assurance.

Prepare and organize detailed records, packets, and supporting documentation.

Maintain schedules, shift information, and operational records while communicating updates through email and internal systems.

Enter, retrieve, and verify data across multiple computer systems with a high degree of accuracy.

Assist staff with system navigation, troubleshooting, and technology-related support requests.

Support staffing coordination, schedule adjustments, and payroll-related processes.

Handle confidential information with professionalism and discretion.

Custodian 1 Washington Soldiers Home – Washington Dept. of Veterans Affairs Orting, WA February 2024 – June 2024

Maintained clean, safe, and organized environments supporting daily facility operations.

Managed inventory and replenishment of supplies to ensure operational readiness.

Identified and communicated maintenance and safety concerns to appropriate personnel.

Demonstrated reliability, attention to detail, and strong organizational skills.

Retail Sales Merchandiser Anderson Merchandisers, LLC Auburn, WA December 2023 – February 2024

Executed merchandising projects and store resets while meeting strict deadlines.

Coordinated with store management to ensure project completion and resolve issues.

Utilized mobile technology for inventory tracking, reporting, and documentation.

Adapted quickly to changing priorities and multiple work locations.

Warehouse Package Handler FedEx Ground Auburn, WA February 2022 – September 2022

Processed high volumes of packages accurately and efficiently in a deadline-driven environment.

Maintained organized work areas to support productivity and workplace safety.

Collaborated with team members to achieve operational goals and performance standards.

Additional Experience:

Freelance Childcare Professional At-Home Childcare Services Auburn, WA May 2013 – July 2021

oManaged schedules, maintained records, and communicated regularly with families.

oDemonstrated strong organizational, customer service, and interpersonal skills.

oMaintained a structured, dependable environment while balancing multiple responsibilities.

Activities Assistant Garden Terrace Federal Way, WA September 2015 – September 2019

oCoordinated activities and maintained participation records.

oCommunicated effectively with residents, families, and interdisciplinary staff.

oSupported engagement, supervision, and daily programming needs.

EDUCATION

Clover Park Technical College – Lakewood, WA Bachelor of Applied Science in Cybersecurity (in Progress) March 2025 – Present

Pacific Lutheran University – Tacoma, WA Bachelor of Arts in Studio Arts Minor in Holocaust & Genocide Studies December 2020

Green River College – Auburn, WA Associate of Arts June 2017

SKILLS & ABILITIES

Core Competencies:

Administrative Support

Executive Support

Technical Systems Support

Customer Service

Data Entry & Records Management

Office Operations

Scheduling & Calendar Coordination

Documentation Review & Processing

Report Preparation & Distribution

Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint)

Written & Verbal Communication

Problem Solving

Technical Systems Support

Time Management

Team Collaboration

Inventory & Supply Coordination

Confidential Information Handling

Cybersecurity Awareness

Technical Skills:

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft PowerPoint

PointClickCare (PCC)

Electronic Records Management Systems

Data Entry & Database Maintenance

Audit Tracking Systems

Multi-Line Phone Systems

Office Equipment & Technology

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