Customer Support & IT Troubleshooting Professional

Paul Emmanuel Braima

Laurel Springs, New Jersey, USA 856-***-**** **********@*****.***

Professional Summary

Customer-focused and detail-oriented professional with a background in Information Technology and Software Engineering. Skilled at providing exceptional customer service, resolving customer concerns efficiently, and communicating clearly across phone, email, and chat. Strong problem-solving abilities, excellent organizational skills, and a commitment to delivering positive customer experiences. Quick to learn new systems and thrive in fast-paced environments.

Core Skills

• Customer Support

• Customer Relationship Management (CRM)

• Email & Chat Support

• Phone Support

• Conflict Resolution

• Active Listening

• Problem Solving

• Data Entry

• Microsoft Office Suite

• Google Workspace

• Time Management

• Communication Skills

• Team Collaboration

• Multitasking

• Technical Troubleshooting

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