Customer Service and Operations Supervisor

Nicholas Anthony Diaz

Bakersfield CA, ***** 661-***-**** *************@*****.***

Ambitious individual with a knack for providing amazing customer service. Eager to blow away

expectations, work hard, and make an impact on your team for the better.

SKILLS

● California Guard Certified ● Microsoft Office and Google Suite

● Ability to set goals and meet strict deadlines ● Employee supervision and training

● Excellent customer service and support ● Flexible and detail oriented

● Effective communication and listening skills ● Adaptable and Resilient

● Direct sales experience ● Inventory and accounting management

● Conflict resolution and solution management ● Marketing and event promotion experience

PROFESSIONAL EXPERIENCE

Kaos Concealment Holsters Bakersfield,CA June 2015- Present

● Co- Manager of Kaos Concealment

● Construct and make holsters (Operate Machinery to heat, press, mold and cut)

● Take inventory and package items to send to customers

● Communicate through email and phone for customer service.

● Operate Gun Shows and Officer Training events as a Holster vendor

Scottsdale Waterfront Residences

Valet Night Supervisor / Front Desk Receptionist Scottsdale,AZ October 2016 -October 2023

● Attended weekly management meetings

● Sent weekly email updates to residents pertaining to their vehicles

● Updated and supervised the ‘Loading Dock’ schedule

● Help schedule employees with shift changes

● Opened/Closed the valet stand

● Maintained and restocked the valet stand

● Monitored security cameras, patrolled and supervised areas on property

● Escorted residents, guests and contractors to units, when needed

● Tracked, managed, and distributed packages to residents

● Safely and efficiently valeted guests vehicles to designated locations

● Open doors of arriving guests and greet them properly

Barrio Queen

Barback/Food Runner Scottsdale, AZ March 2016 – July 2016

● Stocked up on cups, mugs, glasses, ice, and alcoholic beverages

● Cleaned both bars, tables and seats

● Helped customers with menu items and drink recommendations

● Assisted bartenders, prepared drinks for guests

EDUCATION

Scottsdale Community College Scottsdale, AZ 2019-2020

Bakersfield College l Bakersfield,CA l 2013 - 2015

Ridgeview High l School Graduate (2012)

Contact this candidate