Transportation Dispatch & Fleet Logistics Specialist

Renn Jingwa

Transportation Dispatch & Logistics Specialist

Dallas, TX 75241 +1-202-***-**** *.******@*******.*** Professional Summary

Experienced Transportation Dispatch and Coordination Specialist with a strong background in fleet management, route optimization, and logistics coordination. Led teams of fleet associates, managed preventive maintenance, and resolved customer/client concerns. Skilled in invoice processing, maintaining and organizing records/reports, data entry, and vendor communication, consistently ensuring efficient operations and high customer satisfaction across multiple roles. Willing to relocate to: Dallas, TX

Work Experience

Fleet Coordinator(Remote)

Avis Budget Group Dallas, TX

July 2023 to Present

• Infleeting and Defleeting vehicles to reach appropriate short term rental goal targets while providing space for new fleet and ridding the old unworthy product

• Created Spreadsheets to assist with organizing data and operations

• Deploying and relocating vehicles in relevant areas across DFW to increase revenue proposals

• Detail Oriented surrounding production to assist with clarifying discrepancies

• Created routes and assigned task for fleet associates' workdays, optimizing productivity

• Prioritized Tasks in order of importance to reduce the waste of unwarranted time and resources

• Utilyzed proper judgement to assist with events/issues requiring prompt, decisive, and immediate action

• Communicated via email and Slack with colleagues to provide and inquire about important information

• Integrated software(Vision) to interact with all vehicles while also attending to triaged issues presented by the system

• Assigned fuel cards to fleet vehicles for member use, ensuring proper resource allocation

• Aligned with and met specific KPI goals and targets aimed at progressing production data points in a timely manner

• Processed work orders that prevented the operation from moving

• Reviewed invoices for work completed on fleet vehicles, maintaining accurate and organized, confidential records

• Created/removed blocks from vehicles to ensure safe access and use of rideshare services

• Aquired necessary equipment with financial resources provided by company to ensure continuation of services

• Recovered vehicles that customers failed to return using safe and technical precautions to assist with the continuation of business requirements

• Coordinated preventive maintenance to upkeep fleet vehicles, reducing downtime

• Maintained up to date records/logs of preventive maintenance that had taken place on each vehicle for compliance

• Coordinated appointments with third party vendors used to correct vehicle damages and provide maintenance on fleet vehicles

• Overviewed the completed Task list presented by fleet associates covering the duties associated with each individual fleet vehicle

Dispatcher/Account Manager

TOW JAM Dallas, TX

July 2019 to July 2023

• Assigned drivers to appropriate assignments based on consumer needs

• Addressed customer concerns and complaints, achieving high customer satisfaction through effective solutions

• Making appropriate decisions that would best fit the needs of business

• Negotiated rates for transportation of loads and freight, maximizing profitability

• Received inbound and made outbound calls to communicate with customers, clients, vendors, and road clubs

• Communicated and assisted truck drivers with necessary tasks, ensuring timely deliveries

• Booked loads and vehicles for transports, increasing operational efficiency

• Released vehicles from private tow yard, expediting customer service

• Created productive routes, while also providing accurate ETA’s for all stops

• Filed and organized confidential business files and paperwork, ensuring data security

• Performed data entry to maintain accurate records

• Processed payments digitally using POS system, streamlining transactions

• Dropped daily counts and deposits in shop safe/bank, maintaining financial logs

• Trained new team members, supporting onboarding and knowledge transfer

• Assisted with all questions, comments, concerns, and damages, improving client relations

• Represented accounts professionally, maintaining positive business relationships

• Generated invoices and follow-ups in a timely manner, ensuring prompt payment

• Communicated and followed up with paid leads to solidify potential sales while also scheduling future projects

• Built relationships with other buisnesses while also creating accounts for further business needs

• Outsourcing Other companies and negotiating contracts to promote additional business endeavors(B2B Sales)

• Utilized Microsoft Office software to assist with the organization of data used for growth Purposes Vehicle Porter

Manheim Auto Auctions Dallas, TX

February 2018 to July 2019

• Drove vehicles to photo booth, supporting auction preparation

• Returned vehicles to designated positions within lots and lanes, maintaining organization

• Performed data entry to track vehicle locations and status

• Organized vehicles within lanes, optimizing space and workflow

• Distinguished proper locations for vehicles to be taken to, reducing errors

• Used locator platform to identify vehicle locations, improving retrieval efficiency

• Provided power to vehicles without charge, enabling movement and auction readiness

• Directed team with instructions to complete specific tasks, enhancing team productivity

• Reviewed notes and work orders on vehicles, ensuring accurate processing

• Identified issues with inoperable vehicles, facilitating timely repairs Appearance Claims Adjuster

Vehicle Administration Services Dallas, TX

October 2016 to February 2018

• Delivered customer service to clients, resolving inquiries and concerns efficiently

• Established meaningful and effective relationships with resourceful clients, enhancing retention

• Completed all steps to process claim services, ensuring timely resolution

• Communicated with contracted vendors and clients to coordinate claim activities

• Scheduled appointments for claim services, optimizing workflow

• Followed up on completed services with customers, ensuring satisfaction

• Emailed consumers and vendors as a form of communication, maintaining clear records Education

High school diploma

Lakeview Centennial High School Garland, TX

August 2013 to June 2015

Upper secondary education

Skills

Freight Project management software Multi-line phone systems Customer relationship management Vendor relationship management Microsoft Teams Spreadsheets POS system operation Transportation management systems Route planning Logistics management Ocean freight Client rapport building Client relationship development Fleet management Phone etiquette Typing Computer literacy Task prioritization Customer support Data entry Vehicle recovery procedures Freight forwarding logistics Invoice processing Google Workspace Rental car coordination Microsoft Outlook Appointment scheduling Schedule management Fleet GPS tracking Microsoft Office Customer communication Teamwork Manager experience Issue tracking Freight rate negotiation Time management Transportation planning Map reading Client services experience Purchase order management Filing Towtruck dispatch Credit card reconciliation Empathy Data analysis skills Attention to detail Administrative experience Interpersonal skills Customer service Dispatching Organizational skills Customer inquiry handling Dispatch software communication Service writing Clerical experience Private fleet operations Remote Desktop Protocol (RDP) 3PL DOT (Department of Transportation) regulations Preventive maintenance coordination

Languages

English

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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