Customer Service Representative (Debt & Medical)
Resume:
Patricia Laquitara
Williamsburg, VA *****
**********@*****.***
Professional Summary
Resourceful Customer Service Representative with 20+ years experience, consistently meeting and/ or exceeding productivity goals. Maintain a high level of professionalism, patience and efficiency maximizing customer satisfaction.
Authorized to work in the US for any employer
Work Experience
Remote Customer Service / Debt Collector
Radius Global Solutions LLC
April 2022 to May 2025
• Manage extremely high volume inbound / outbound calls in a debt collection call center
• Meet or exceed collection parameters set by management
• 135 average daily calls handled
• Adherence to FDCPA
• Schedule and process payment arrangements
• Follow up with consumer for scheduled callbacks and payments not cleared
• Adherence to work schedule and attendance
• Accurately and quickly update customer accounts
• Communicate with customers professionally and with empathy Customer Service Specialist
The CPAP Shop-West Berlin, NJ
March 2020 to April 2022
Manage large volume of inbound/outbound calls in fast-paced medical supply call center.
• Update customer data quickly and accurately.
• Respond to inquiries with patience and compassion.
• Recommend products best suited to customer needs.
• Overcome objections.
• Troubleshoot issues with current equipment.
• Follow up with Physician for verification of prescription information then forward to the proper team.
• Process order, payment, customer information and shipping into database.
• Follow order through shipping and delivery.
• HIPAA Compliant
Customer Service/Office Administrator
AUTO ADVANTAGE, INC-Hammonton, NJ
October 1999 to January 2020
Accurately update database with vehicle and customer information.
• Prepare and submit financial documents to banks and credit unions.
• Prepare and submit vehicle warranty documents.
• Prepare and submit Title and Registration documents to appropriate State Motor Vehicle Agency.
• Maintain strong knowledge of product and customer.
• Responsible for accurately updating and maintaining company database. Follow up daily with customers to ensure customer satisfaction. Customer Service Representative/Takata Airbag Recall Team SUBARU OF AMERICA-Pennsauken, NJ
February 2016 to February 2017
– Contract Position
• Manage very large volumes of inbound and outbound calls promptly.
• Schedule Takata air bag replacement with Subaru Dealers worldwide
• Identify customer needs, clarify information, research every issue, and provide solutions.
• Provide refunds (up to $500) on qualified repairs with non-Subaru repair facilities
• Maintain the company database with detailed and accurate information.
• Keep customer satisfaction at the core of every decision and behavior. Education
High school diploma
Worland High School-Worland, WY
August 1969 to May 1972
Skills
• CRM software
• Account management
• Microsoft Office
• Phone etiquette
• Computer operation
• Time management
• Data entry
• Negotiation
• Computer skills
• Typing
• Communication skills
• Call center experience
• Customer support
• Organizational skills
• Customer service
• Cold calling
Languages
• English
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