Housing Program Specialist & Compliance Trainer

Annette Panasiuk

*** ********* ****, ******, ** *8009

609-***-**** ***********@*****.***

Professional Summary

Experienced Housing Program Specialist with 34 years at the U.S. Department of Housing and Urban Development (HUD), leading training, auditing, outreach, and customer service initiatives. Proven leader with strong communication skills, a sharp eye for compliance, and a passion for education and public service. Adept at managing grants, delivering internal and external training, and building capacity across housing counseling networks.

Professional Experience

U.S. Department of Housing and Urban Development (HUD)

Housing Program Specialist – Outreach & Capacity Building

June 1991 – May 2025

Led all internal training initiatives and provided external education to stakeholders and consumers.

- Conducted audits and compliance reviews of housing counseling agencies.

Reviewed agency applications to become a HUD approved Counseling agencies, performed background checks, reviewed agencies bylaws, board members, meeting minutes, experience the agency had in a particular service being offered.

Case Manager/ liaison for over 25 Local HUD Approved Counseling Agencies States.

- Reviewed and analyzed grant performance reports to ensure accountability.

- Headed the HUD Customer Service Team, improving response time and satisfaction rates.

- Played a key role in outreach and marketing strategies to expand program impact.

- Delivered presentations, workshops, and one-on-one guidance to partner agencies nationwide.

Managed Contracts

On Detail as a supervisor for 16 months for the Philadelphia Homeownership Center Marketing Department. I managed the work of 10-12 employees that worked virtually.

Helped prospective homeowners with First Time Homebuyers information, and refinances and other programs that US Department of Housing and Urban Development offered to homeowners.

Served a 16-month detail to the Quality Assurance department working with the mortgagee review board.

I was on the Team that originally developed FHA’s Loss Mitigation Program, and became a trainer for this program to help homeowners stay out of foreclosure

Spi Inspections on HUD Homes to make sure the contractor follows our guidelines and regulations. Wrote detailed reports to convey back to management.

Managed Grants and reviewed incoming applications for prospective grantees, lead panelist for grant applications for the last 25 years.

Atlantic Financial Savings and Loan, Philadelphia, PA

Branch Manager, Assistant Manager, Operations Manager, Desk/Teller responsibilities

March 1980 – June 1991

- Advanced from Teller to Branch Manager through multiple roles, including Operations Manager and Assistant Manager.

- Managed branch operations, customer service, staff development, and compliance.

- Built strong client relationships and maintained high service standards.

Education

Community College (Night Program)

Completed coursework while working full-time. Studied Accounting and Economics

1980 – 1983

Saint Maria Goretti High School

Business and Academic Focus

1975 – 1979

Skills

Internal & External Training

- Housing Compliance & Auditing

- Grant Management & Reporting

- Customer Service Leadership

- Microsoft Office Suite

- AI Tools (Basic Familiarity)

- Public Speaking & Outreach

- Team Collaboration & Work Ethic

Sat on a board of directors for a soccer club for 12 years

F-licensed Soccer coach

References

Available upon request.

Contact this candidate