Customer Service & Administrative Support Professional

MICHAELA LAUTURE

Spring,TX ****************@*****.*** 914-***-****

Organizational & Administrative Support Public Service Multilingual Communicator

PROFESSIONAL SUMMARY

Motivated and service-driven student with a passion for community impact and public service. Brings hands-on experience supporting diverse populations through volunteer work, hospitality, and administrative roles. Known for strong communication skills in English, Haitian-Creole, and basic French, with a natural ability to connect with others across cultures and backgrounds. Proven track record in managing tasks with precision, assisting individuals in need, and collaborating effectively in team environments. Eager to contribute to a mission-driven organization where compassion, accountability, and organization make a difference.

AREAS OF EXPERTISE

Community Outreach & Engagement Customer Satisfaction & Retention, Sales Optimization & Upselling Conflict Resolution & De-escalation, Client Relations & Relationship Building Point of Sale (POS) Systems Cash Handling & Reconciliation Fast-Paced Multitasking Team Collaboration & Cross-Training

WORK EXPERIENCE

Retail Associate September 2025– January 2026

Kohls- Spring, TX

Process cash, credit, and digital transactions accurately using POS Systems

Process returns, exchanges, and store credit smoothly to ensure customer satisfaction

Greet customers, assist with product location, and provide tailored recommendations to drive sales.

Handle customer complaints or concerns quickly and professionally, escalating to management when necessary.

Promote store loyalty programs, credit cards, and current promotional events to boost revenue.

Hostess August 2024 – January 2025

Cheddars Scratch Kitchen- Kissimmee, FL

●Reservation management

●Greet guests immediately upon arrival with a friendly demeanor, establish wait times, and provide menus.

●Contributed to a positive guest experience by ensuring smooth front-of-house operations during peak hours

●Greeted and seated up to 100+ guests per shift in a high-volume restaurant.

●Handle guest inquiries, accommodate special seating requests, and de-escalate customer complaints politely, notifying management when necessary

●Manage daily reservations using systems like OpenTable or Resy, answering phone calls and confirming bookings.

Hostess August 2023– January 2024

TGIFridays- Kissimmee, FL

●Maintained rotation charts to ensure fair table distribution among servers.

●Greeted and seated up to 50+ guests per shift in a high-volume restaurant.

●Escort guests to their tables, ensure menus are provided, and balance the seating flow among servers to prevent overcrowding in specific sections.

●Oversee the waitlist during peak hours, accurately estimating and communicating wait times to waiting guests.

Hairstylist and Braider August 2023– November 2023

Elegance Beauty Supply- Kissimmee, FL

●Delivered timely, high-quality braiding services to a diverse clientele under the supervision of a licensed stylist.

●Managed appointment scheduling and assisted with front-desk coordination to maintain efficient daily operations

●Ensured a sanitary and inviting salon environment, contributing to increased client satisfaction and return visits.

EDUCATION

Associate in arts 2026

Valencia College – Kissimmee, FL

Early Childhood Education

HONORS/AWARDS

Dean’s List 2024/2025 GPA: 3.4 National Honor Society, Honor Roll, National English Honor Society

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