Administrative Professional with 7+ Years Experience

LASHUNDA WILLIAMS

A D M I N I T R A T I V E P R O F E S S I N A L

PROFESSIONAL OVERVIEW

Dedicated administrative professional with more than seven years of experience supporting government, healthcare, and customer service operations. Strong background in office administration, data entry, document processing, records management, appointment scheduling, telephone support, electronic records, billing systems, and client service. Highly organized and detail-oriented with the ability to maintain confidentiality, manage competing priorities, and provide accurate, timely support in fast-paced environments. 832-***-****

************@*****.***

Houston, TX 77035

WORK EXPERIENCE

Delivery Driver

Amazon, Houston, TX Aug 2025 – Present

Manage daily delivery assignments and prioritize workload to meet established deadlines and service expectations.

Scan, verify, and update package information using mobile systems while maintaining accurate electronic records.

Apply strong organization, time management, problem-solving, and customer service skills in a fast-paced environment.

Clerk / Administrative Support

Texas Health and Human Services Commission (HHSC), Houston, TX Feb 2022 – Jul 2025

Processed applications, correspondence, mail, and supporting documents through date stamping, sorting, batching, filing, and distribution.

Entered and updated client information and maintained accurate, confidential physical and electronic case records.

Answered telephone calls, responded to routine inquiries, routed requests, and assisted staff and the public.

Prepared forms, packets, and correspondence and reviewed documents for accuracy and completeness.

Front Office Specialist

Texas Children’s Hospital, Houston, TX May 2018 – Jan 2022

Managed patient check-in/check-out, appointment scheduling, telephone support, and front-desk administrative functions.

Verified insurance coverage and referral eligibility and documented information in the electronic health record.

Entered hospital charges accurately into the electronic billing system and monitored Account and Patient Work Queues.

Reviewed electronic records for completeness and processed incoming and returned mail according to office procedures.

EDUCATION

Diploma

Sharpstown High School

Houston, Tx

2007

SKILLS

Administrative Support

Data Entry

Records Management

Document Processing

Appointment Scheduling

Telephone Support

Electronic Health Records

Billing & Charge Entry

Insurance Verification

Work Queue Management

Customer Service

Confidentiality

Outlook

Microsoft Word

PROFESSIONAL

STRENGTHS

Detail-Oriented

Time Management

Organization

Communication

Dependability

Problem Solving

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