Part-Time Remote Administrative Support
Resume:
CASSANDRA SMITH-CABRERA
Wilmington, DE ***** 302-***-**** *.************@*****.***
PROFESSIONAL SUMMARY
Administrative professional with over 10 years of experience in managing clients and office environments. Seeking an opportunity to leverage my extensive experience with an organization where I can make a significant impact.
PROFESSIONAL EXPERIENCE
Christiana Care Health Systems, Wilmington, DE
Document Imaging Specialist Clerk March 2024 - Present
Organizing medical documents into document type order for processing into the Kofax or Solarity database
Uploading prepped medical documents into the Solarity database system
Ensuring all medical document types and information are scanned in correct order to be processed appropriately to the next processor safely
Willis Tower Watson, Mt. Laurel, NJ
Customer Benefit Service Specialist (Remote) September 2023 - January 2024
Responded to employee inquiries regarding their benefits
Communicated with insurance and savings providers to resolve issues
Maintained up-to-date records of each employee's benefits profile
Department of Labor, Wilmington, DE
Account Specialist February 2023 - July 2023
Contributed to customer retention by strengthening relationships through account management and maintenance
Prepared work to be processed by gathering, sorting, organizing, and recording data, information, and documents
Heart & Vascular Clinic, Newark, DE
Front Desk Receptionist May 2022 - October 2022
Collected patient information at intake
Updated patient files and scanned documents into database
Managed patient scheduling
Christiana Care Hospital, Wilmington, DE
Patient Liaison/Guest Service Representative December 1999 - April 2022
Provided information about the facility to visitors
Provided directions and routed inquiries appropriately
ATI Physical Therapy, Wilmington, DE
Multi-site Scheduling Coordinator June 2021 - January 2022
Managed in- and outbound calls, emails, and referrals with a focus on accurate and timely patient intake and scheduling
Requested and obtained documents to ensure accurate patient registration
Collaborated with Clinic Directors to ensure timely scheduling of new and existing patients to appropriate clinician schedules
H&R Block, Wilmington, DE
Client Service Professional (Seasonal) December 2020 - April 2021
Retrieved and scanned tax documentation for client's tax records
Answered phone calls from potential clients and scheduled them for upcoming appointments
Goodwill Staffing, Wilmington, DE
State of Delaware Case Reader October 2019 - June 2020
Reviewed Food Benefits cases and case dispositions while notating and logging documents for Document Image System (DIS)
Tracked workload via logs, reports, and alerts and completed professional tasks/projects in a timely manner
Processed applications/renewals from potential employees
Brandywine YMCA, Wilmington, DE
Facility Access Coordinator February 2011 - April 2019
Granted facility access to approved members upon arrival
Secured facility upon members entering grounds
Answered incoming calls and membership inquiries
EDUCATION
Dawn Career Institute, Wilmington, DE
Health Information Technology Certificate (May 2015)
Medical Coding & Billing Certificate (May 2015)
Mount Pleasant High School, Wilmington, DE
Diploma (May 1991)
SKILLS
Proficient in Microsoft Office Suite
HIPAA/OSHA regulation compliance
Adaptable software learner
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