Social Work Client Services & Administration

Casey M. Nothnick

Bridgeton, NJ 856-***-****

**************@*****.***

Professional Summary

Compassionate and dependable professional with more than 15 years of experience serving individuals and families through community action programs. Experienced in client services, application processing, administrative support, and maintaining confidential records. Currently pursuing a Master of Social Work with a passion for connecting clients to resources and improving quality of life.

Core Skills

Client Services & Client Advocacy

LIHEAP & USF Application Processing

Eligibility Verification

Community Resource Referrals

Administrative Support

CRM Systems

Microsoft Office

Google Workspace

Data Entry

Confidential Records Management

Typing 40+ WPM

Communication

Professional Experience

HEA-Tech – Gateway Community Action Partnership

September 2016 – Present

Assist clients in completing LIHEAP and USF applications, including individuals unable to read or write independently.

Review required documentation for completeness and accuracy.

Process applications in accordance with program guidelines.

Educate clients about available energy assistance programs.

Refer clients to community agencies for additional support services.

Maintain accurate and confidential client records.

Switchboard Operator / Receptionist – Gateway Community Action Partnership

September 2011 – September 2016

Answered and routed high-volume telephone calls.

Greeted visitors and directed clients.

Scheduled appointments.

Maintained confidential records.

Provided administrative support.

Education

Grand Canyon University

Master of Social Work (MSW)

Expected Graduation: June 2027

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