Customer Service & Administrative Support Specialist

Tahirah Pruitt

***** ********* **.

Warren, MI **092

586-***-**** (cell)

*************@*****.***

**CAREER OBJECTIVE: **

I am actively seeking a challenging position that will leverage my skills and experiences and offer opportunities for meaningful contributions and professional advancement.

**SKILLS AND QUALIFICATIONS: **

- Proven expertise in planning, organizing, and executing a wide range of responsibilities efficiently and effectively.

- Highly proficient in Microsoft Word and Excel.

- Exceptional ability to thrive under pressure and manage multiple tasks simultaneously.

- Outstanding interpersonal skills, enabling me to connect with individuals from diverse backgrounds and cultures.

- Self-driven and capable of working independently or as part of a team; a quick learner who rapidly assimilates and applies new methods.

**PROFESSIONAL EXPERIENCE: **

- Effectively managed incoming and outgoing calls, promptly addressing customer inquiries and concerns to ensure high customer satisfaction.

- Built and maintained strong customer relationships through efficient research, troubleshooting, and prompt issue resolution.

- Consistently resolved customer complaints with precision and speed.

- Conducted data entry with high accuracy using various software programs.

- Proactively assisted with daily operations, including appointment scheduling to enhance workflow.

- Communicated effectively with the public while maintaining strict confidentiality.

- Cultivated a positive work environment by upholding morale and fostering strong employee relations.

- Handled a large volume of incoming calls, delivering courteous and professional customer service while gathering all necessary information for problem resolution.

- Identified and corrected errors and discrepancies in customer billing, including reprints when necessary.

- Managed billing and postings for customer accounts, ensuring accurate data entry for orders and

customer information.

- Delivered comprehensive support for troubleshooting customer issues, encompassing sales, retention, repair coordination, billing, and general product and service inquiries.

- Executed clerical tasks including filing, faxing, and scanning documents with efficiency.

- Participated actively in peer-to-peer coaching and development initiatives.

- Created and audited invoices for clients and generated shipping and receiving labels with precision.

- Played a crucial role in assisting with employee payroll and benefits enrollment.

**EMPLOYMENT HISTORY: **

*05/25/2025- Present*

**Infusystem – Rochester Hills, MI**

Billing Specialist

*05/31/2022 – 05/22/2025*

**Trinity Health** – Livonia, MI

Customer Service Billing

*10/18/2021 – 02/25/2022*

**Blue Cross Blue Shield of Michigan** – Detroit, MI

Medicare Advantage Customer Service

*11/25/2019 – 08/22/2020*

**DTE Energy** – Detroit, MI

Revenue Management & Protection Collection Representative

*07/15/2019 – 11/24/2019*

**DTE Energy** – Detroit, MI

CS Digital Channel Strategy Representative

*05/01/2018 – 07/15/2019*

**DTE Energy** – Detroit, MI

Business Consultant Specialist/Analyst

*10/02/2017 – 05/01/2018*

**DTE Energy** – Detroit, MI

Contact Center Solutions Professional/Analyst

*05/05/2017 – 10/02/2017*

**DTE Energy** – Detroit, MI

Collections

*08/08/2016 – 05/05/2017*

**DTE Energy** – Detroit, MI

Customer Service

*04/18/2016 – 08/04/2016*

**Robert Half** – Southfield, MI

Traffic Data Entry

*10/12/2015 – 03/04/2016*

**Blue Care Network** – Southfield, MI

Customer Service

*02/27/2012 – 02/28/2013*

**Strategic Staffing Solutions** – Detroit, MI

Customer Service Representative

*01/05/2009 – 02/24/2012*

**AT&T Internet Services** – Detroit, MI

Customer Service Representative

*06/01/2008 – 12/31/2008*

**Securitas Security** – Southfield, MI

Human Resource Assistant

**EDUCATION: **

2022 – DeVry University

Bachelor of Science in Business Technology

**SPECIAL SKILLS: **

Expert in MS Word, MS Works, Excel, and Data Entry, proficient in basic office equipment, and a fast typist. I am highly organized, consistently hardworking, dependable, and demonstrate strong initiative.

**REFERENCES: **

Available upon request.

Contact this candidate