Customer Service & Trainer Professional

AT

AALIYAH THOMPSON

**********@*****.*** 563-***-**** Lewisville, Tx 75077 WWW: Bold Profile

Dynamic customer service professional with extensive experience at ABC Home and Commercial Services, excelling in complaint resolution and payment processing. Proven ability to enhance team performance through effective training and collaboration. Recognized for maintaining accurate records and delivering exceptional service, ensuring customer satisfaction in fast-paced environments.

• Call center operations

• Complaint resolution

• Sales techniques

• Payment processing

• Scheduling appointments

• Database management

• Minute taking

• Accounting

• Employee training

• Team collaboration

• Effective communication

• Problem solving

• Attention to detail

ABC Home and Commercial Services

Lewisville, Texas

Customer Service Representative

06/2024 - 01/2026

Delivered customer service support by addressing inquiries and resolving issues to enhance customer satisfaction.

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• Resolved customer complaints in a timely and professional manner. Responded to customer inquiries regarding services and pricing options to facilitate informed decision-making.

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Coordinated scheduling of service appointments to optimize technician availability.

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• Collaborated with technicians to schedule appointments for service calls.

• Processed service requests through internal systems efficiently.

• Maintained accurate customer records in the database system. Boosted sales through effective product promotion and customer engagement.

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• Accounting(taking payments via phone)

Chick-Fil-A Lewisville, Texas

Trainer

12/2022 - 10/2024

Developed training programs for new team members at a fast-paced restaurant.

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Led hands-on training sessions to enhance employee skills and overall performance.

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Monitored trainees' progress and provided constructive feedback for improvement.

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Coordinated workshops on customer service excellence and operational best practices.

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Supported team members in maintaining focus on responsibilities during high-pressure shifts.

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• Processed customer requests efficiently to enhance dining experience. Summary

Skills

Experience

• Coordinated food presentation at the expo station during service hours. Hy-Vee Davenport, Iowa

Flex work force

01/2022 - 08/2022

• Fulfilled online orders to ensure timely customer satisfaction

• Delivered customer service support to enhance shopping experience

• Verified inventory accuracy to maintain stock integrity

• Stocked shelves with products

• Liquor department

• Online orders

Chick-Fil-A Davenport, Iowa

Team Member

10/2021 - 01/2022

Engaged with customers to create memorable dining experiences and boost satisfaction.

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Delivered prompt and friendly customer service in fast-paced dining environment.

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Collaborated with team to streamline food preparation and ensure timely delivery.

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Prepared ingredients for cooking by chopping, measuring, and organizing food items in the kitchen.

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• Maintained cleanliness and organization of dining and kitchen areas.

• Assisted in training new team members on operational procedures. Lewisville High School Texas

High School Diploma

03/2024

Early graduating Class of march 2024

• Servsafe, 2023/2024

• Food handlers, 2020, 2022, 2024

• National CPR, 2022

Joined Civil Air Patrol in High School, this helped me build my professional skills, respect and discipline that I use in my everyday life.

Education

Certifications

Additional Information - Job History

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