Personal

Jeanna Cottrell

Owner/ Operator

Rockford, IL ***08

*************@*****.***

+1-815-***-****

Professional Summary

Highly enthusiastic customer service professional with 12 years client interface experience. Results-driven business owner with proven ability to establish rapport with clients. Core Strengths

Very good communication skills Sharp problem solver Excellent Listening skills Energetic work attitude Courteous demeanor Seasoned in conflict resolution Telecommunication skills Strong organizational skills Adaptive team player

Authorized to work in the US for any employer

Work Experience

Lead Teacher Kindercare Learning Center

Kindercare Learning Center-Rockford, IL

August 2017 to May 2025

Lead teacher of classroom. Over seeing all Aides, and teaching ECE to improve their skills in classroom. Planning curriculum, day to day activities, insuring a safe environment for children, implementing records of children and daily reports. Engaging information to parents about their child's day and strengths. Studying on going education in my profession.

Owner/ Operator

Miss Jeanna's Daycare-South Beloit, IL

March 1999 to June 2011

Trained all hired help to become ECE aides and Child Care business owners. Achieved high sales percentage with consultative, value-focused customer service approach. Designed and Distributed own advertising material to public through various media. Desk Clerk

Red Roof Inn-Rockford, IL

September 1988 to August 1989

Guaranteed positive customer experiences and resolved all customer complaints. Front Desk Clerk

Sweden House Lodge-Rockford, IL

June 1985 to July 1987

Guaranteed positive customer experiences and resolved all customer complaints. Education

High school diploma

Early Childhood Development (Associate of Science) Rock Valley College-Rockford, IL

1996

Skills

• Caregiving

• CPR

• Teaching (10+ years)

• Experience with children

• Cleaning (1 year)

• Management (10+ years)

• Early childhood education

• Merchandising (10+ years)

• Daycare

• English

• Cooking (10+ years)

• Communication skills

• Supervising experience (10+ years)

• First aid

• Classroom management (10+ years)

• Leadership (10+ years)

• Customer service

• Infant care

• Children

• Phone etiquette

• Time management (10+ years)

Certifications and Licenses

Food Handler Certification

CPR Certification

Driver's License

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