Administrative & Customer Service Professional

Sandra Perez

Orland Park, IL

Phone: 312-***-****

Email: *******************@*****.***

SUMMARY

Customer service and administrative professional with 15+ years of experience in fast-paced retail, call center, and e-commerce environments. Strong background in managing schedules, data entry, customer communication, and maintaining organized digital and physical records. Known for handling high volumes of customer requests with accuracy and professionalism, supporting cross-functional teams, and training staff. Bilingual in English and Spanish, with excellent phone, email, and in-person communication skills.

CORE SKILLS

• Customer Service (Retail, Call Center & E-commerce)

• Front Office & Administrative Support

• Data Entry & File Management

• Email, Phone & In-Person Communication

• Scheduling, Time & Attendance Tracking

• Inventory & Records Management

• Training & Team Support

• Problem Resolution & Escalation

• MS Office / Google Workspace / Digital Systems

• Bilingual: English & Spanish

PROFESSIONAL EXPERIENCE

Medical Receptionist / Administrative Associate

Midwest ENT Alliance Feb. 2026 - Present

Orland Park, IL

• Greet and assist patients in a fast-paced medical office, providing professional and compassionate front-desk support.

• Manage appointment scheduling, confirmations, and rescheduling using electronic systems.

• Answer high-volume phone calls, handle patient inquiries, and route messages to appropriate staff.

• Perform accurate data entry of patient information, insurance details, and medical records.

• Verify insurance eligibility and assist with patient intake and documentation.

• Maintain organized digital and physical records while ensuring confidentiality

(HIPAA compliance).

• Process payments, co-pays, and basic billing tasks.

• Support office operations by coordinating with medical staff and ensuring smooth daily workflow.

Art Print Room Supervisor

PersonalizationMall.com – 1800Flowers.com Inc 2005–2017

• Led a department responsible for fulfilling high-volume personalized orders for an e-commerce retailer, ensuring on-time and accurate order processing.

• Managed staff schedules, time and attendance, and workload assignment for a team of up to 15 employees.

• Maintained inventory, records, and documentation for supplies, orders, and production output with attention to detail and confidentiality.

• Trained new and seasonal staff on procedures, systems, and quality standards, improving team efficiency and reducing errors by approximately 20%.

• Handled escalated issues and collaborated with other departments to resolve order or product concerns efficiently.

• Implemented and followed quality control procedures to ensure orders matched customer specifications and company standards.

Assistant Supervisor

Personal Creations Inc. 2000–2005

• Provided administrative and operational support to department leadership by preparing images, updating records, and assisting in design and production reviews.

• Supported workflow management, ensuring teams met deadlines during high seasonal demand.

• Helped train seasonal staff in file preparation and department procedures, contributing to smoother operations during peak periods.

• Delegated tasks to team members and monitored progress to maintain productivity and quality standards.

Graphic Designer / Administrative & Customer Support PersonalizationMall.com – 1800Flowers.com Inc 2017–2025 Bolingbrook, IL

• Provided administrative support by organizing files, images and digital assets, maintaining version control and accurate records from project start to final product.

• Performed data entry for product information, design files, and order-related details, ensuring accuracy across e-commerce systems.

• Supported the customer experience by creating clear product imagery and informational graphics that reduced customer confusion and support inquiries.

• Collaborated with marketing, product, and photography teams, helping coordinate timelines and deliverables under tight deadlines.

• Wrote, edited, and improved product copy to ensure clarity, reduce customer questions, and support online sales.

• Assisted in managing digital projects from intake through completion, tracking progress and communicating status with internal teams. Sales Associate

Montgomery Ward & Co, Incorporated 1997–1999

• Greeted customers, assisted with merchandise selection, and processed purchases.

• Built and maintained positive customer relationships by listening to needs and making product recommendations.

• Performed basic stocking, pricing, and display setup, ensuring accurate signage and attractive presentations.

• Utilized promotional materials to support sales and inform customers of offers. EDUCATION

Associate of Science – Graphic Design

Sanford Brown College 2015

GPA: 3.81

ADDITIONAL TECHNICAL SKILLS

• Adobe Illustrator, Photoshop, InDesign

• Color Theory & Layout (useful for creating internal documents, presentations, signage)

• E-commerce graphics & digital asset organization

• Experience working with digital print systems and production workflows REFERENCES

Erin Gildea - Senior Art Director @ Personalization mall - 1-708-***-**** *****@*****.***

Alex Salas- Design Manager @ Personalization mall - 1-815-***-**** *****@*****.***

Fran Zurbano - Senior Designer @ Personalization mall - 1-630-***-**** *****@*****.***

Sales Associate / Customer Service

The Home Depot Inc 1999–2000

• Assisted customers with locating products, answering questions, and making purchase decisions in a busy retail environment.

• Worked in the customer service department, handling returns, exchanges, and customer concerns professionally.

• Supported opening and closing procedures, including basic paperwork and store readiness.

• Maintained aisle cleanliness, organization, and product availability for a positive shopping experience.

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