IT Desktop Support & Customer Service

Regina Simien

Manvel, TX***** •713-***-****• ***********@*****.***

SUMMARY

An enthusiastic and proficient professional with 15 + years of successful high degree of competence and consistency in IT and Customer Satisfaction. An exceptional quickly learner with excellent communication skills proven in coordinating teamwork and dealing with a variety of individuals. Highly effective in translating technical information into everyday language.

SKILLS AND COMPETENCIES

Inventory Software

Detail-oriented

Data Entry/Processing

Multi-tasking

Team player

Outlook

Peripheral Devices: Scanners, Printers, Right Fax, XM Cloud

Hardware installation

PowerPoint

File Management

Customer Service

Inventory Management

Ticket management

Excel Spreadsheet

Database Access

EXPERIENCE

Customer Service

Organized inventory for efficient retrieval and deployment.

Monitored and track inventory levels to ensure stock availability and accuracy.

Solved and troubleshoot issues with Audio Video equipment. (Crestron’s, Surface HUBS, projectors)

Resolved customer software, hardware, and printer issues.

Consulted with users, management, vendors, and technicians to determine computing needs and system requirements.

Training

Helped with orientation for onboarding new employees.

Trained new employees on setting up laptops, mobile devices, and software.

Successfully trained individuals of basic computer use.

Developed training materials and procedures and conducts training programs.

Office Management

Prepared performance reports, created and managed schedules.

Developed and wrote procedures for installation use and Organized workflow and ensure employees understood duties or delegated tasks.

Received complaints, resolve problems and communications hardware and software issues.

Collaborate effectively with coworkers and supervisors to support team goals.

WORK HISTORY

2012-2025 IT Desktop Support Williams Houston, TX

2018 – 2022 Supervisor/Accounting Heavenly Hands Day Care, LLC Houston, TX

2003– 2012 System Admin. /Lead Care Group Houston, TX

EDUCATION

McNeese University – Lake Charles, LA

Associate in Computer Science

TRAINING/ CERTIFICATION

SER Jobs for Progress-Houston, TX

Job Readiness Training

Forklift Training

American Red Cross-Houston, TX

CPR-Certificate

Safety Building/Fire – Certificate

VOLUNTEER

Houston Food Bank

YMCA

United Way

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