Customer Service Call Center Representative
Resume:
Saira Valenzuela
Ontario, CA 91761
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OBJECTIVE
Dedicated customer service representative motivated to maintain customer satisfaction. Have worked in
customer service jobs both in call center and retail stores.
WORK EXPERIENCE
Classic Industries, 18460 Gothard Street Huntington Beach, CA 92648 01/2018 - Present
Call Center Representative
Demonstrating excellent customer service in fast-paced environment
Providing customer support in busy call center
Listen attentively, searching and identifying parts in a timely matter
Establishing new accounts
Tracking orders, submitting claim tickets, and return labels
Closing high ticket sales
AutoZone Auto Parts, 11792 Beach Blvd Stanton, CA 90680 02/2016 - Present
Cashier / Customer Service
e Answer phones
e Help shops and DIY customers look up parts
e Keep store organized and stocked
¢ Plannograms and returns
e Charge customers
O'Reilly Auto Parts, 11951 Beach Blvd Stanton, CA 90680 02/2013 - 10/2015
Driver / Customer Service
e Handle cash, service professional customer accounts as well as retail and develop good sales
relationships
e Excellent customer service and above average communication skills
e Answer phone calls from shops take their orders and deliver parts, inform of any sales we had at the time
e Pull parts from stock for commercial accounts
EDUCATION
Westwood college Anaheim, CA 2005 - 2006
Criminal Justice
Sonora high school La Habra, CA 2000 - 2004
SKILLS
8 + years of retail and sales experience
Customer service and stocking
Cash handling
Written and oral communication skills
Fluent in English and Spanish
Reliable, punctual and committed
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