Data Entry, Remote Customer Service & Order Processing Specialist

Catherine Stemme – 267-***-**** – ***************@*****.***

25+ years of experience in customer first, white glove service, excellent communication skills, data entry, follow through with vendors, Salesforce, and collaborating with sales team. I love working independently, great at time management, enthusiastic, self-motivated and passionate about helping people. Proficient in Microsoft Office, a fast learner, and take great pride in my strong work ethic, team player, empathetic nature, and positive attitude. In-depth experience includes handling customer inquiries, order processing, ensuring timely product shipments, providing product information, account maintenance/follow up, providing shipping details to customer. Sucessfully maintained a home business for 30 years.

Customer Service Representative/Order Processor/B2B (REMOTE) Universal Hotel Supply • Willow Grove, PA

November 2025 to Present

• Detailed Order Processor, follow up with Vendors and Customers, creating worksheets, send tracking information to customers once the order ships, general customer service tasks.

Customer Support Representative - Support & Operations (REMOTE) Mindset Works, Inc • Covina, CA

May 2016 to November 2025

• Educational programs for Students and Educators

• Help customers via email/phone with questions regarding their account, program implementation, troubleshooting

• Process customer orders for tangible and SaaS products

• Log all calls and customer information into Salesforce as well as set up accounts and opportunities

• Proficient in Microsoft Office and other programs geared to my position at Mindset Works.

Customer Service Representative

Educational Testing Service • Ewing, NJ (Seasonal Position) January 2015 to May 2016

• Process customer orders

• Enter all information into Salesforce (customer retention)

• Outlook, Microsoft Office

• Retrieve and carefully scan all department emails and faxes

• Update all Power Point Trainings as new information and dates become available

• Provide Call Center support on SAT Test Days from Test Center Supervisors Customer Service Representative

Estenson Logistics • Bristol, PA

April 2010 to December 2014

• Customer calls and Sales Representatives for Material orders

• Enter sales orders and schedule customer Pickup or Delivery

• Troubleshoot product issues, delivery issues, complaints, etc

• Follow up with Customer to make sure the delivery went smoothly and all issues were resolved

• General office duties including using Microsoft Office Data Entry

Law School Admission Council (Seasonal Position) • Newtown, PA

• Processed Domestic and Foreign College Transcripts

• Evaluated the transcripts for grades and credits and entered them into a program

• Carefully scanned the transcripts for special codes/symbols to indicate honors or awards

Clerical Secretary

Neshaminy School District • Langhorne, PA

1999 -2010

• Worked as a Temp in the various schools within the district. Skin Care Consultant

Mary Kay Cosmetics • Levittown, PA

1996 – Present

• Managed my home based business for the past 30 years.

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