Endoscopy & Interventional Pulmonary Tech III

SACRAMENO, US • **********@*****.*** • 775-***-****

GRACE HAYES

Professional Summary

Clinical Specialist with 15+ years of healthcare experience supporting endoscopy, pulmonary, and surgical procedures in high-acuity environments. Expertise in ERCP, EUS, and advanced therapeutic cases with a strong ability to troubleshoot complex equipment, optimize workflow, and collaborate directly with physicians during procedures. Proven ability to train clinical staff, support product adoption, and improve procedural efficiency—well-positioned to bridge clinical expertise with medical device sales and in-field case support Endoscopy/Pulmonary Endoscopy/Pulmonary Technician III UC Davis Medical Center Mar 2023 – Present

Provide direct patient care for elective, urgent and emergent endoscopic procedures using advanced technical skill, knowledge of anatomy and strong communication with in a multidisciplinary team.

Spearhead process improvements within the endoscopy and pulmonary unit, integrating advanced technologies to enhance diagnostic precision and treatment outcomes. While collaborating closely with physicians, nurses, and vendor representatives to ensure seamless case execution

Pioneer advanced techniques for ERCP and EUS procedures, contributing to improved patient outcomes in complex cases.

Troubleshoot and resolve technical issues promptly to ensure seamless operation of sophisticated endoscopic equipment during critical procedures.

Maintain and calibrate advanced equipment, ensuring compliance with stringent quality standards and optimal performance.

Endoscopy Technician Folsom Sierra Endoscopy Center Sep 2022 – Mar 2023

Optimized patient flow and room turnover for enhanced operational efficiency, ensuring accurate specimen collection and labeling.

Streamlined instrument reprocessing protocols to minimize downtime and ensure continuous readiness between procedures.

Adhered rigorously to infection control protocols, contributing to a culture of safety and excellence in patient care.

Surgery Medical Assistant Banner Churchill Hospital March 2017 – Sep 2022

Monitored vital equipment and maintained compliance with Rural Health and JACO standards, enhancing procedural safety.

Streamlined pre- and post-operative care for up to 40 patients daily, improving patient coordination across multiple states.

SACRAMENO, US • **********@*****.*** • 775-***-**** GRACE HAYES

Coordinated and supported advanced procedures, including radiofrequency ablation and Venaseal treatments.

Core Competencies

• In-Procedure Clinical Support; Troubleshooting

• Medical Device & Equipment Expertise • Physician; OR Team Collaboration

• Clinical Education &; Training Support • Workflow Optimization; Process Improvement

• Infection Control & Regulatory Compliance

• Collaborative team leadership and communication

Certifications & Skills

•Certified Clinical Medical Assistant (CCMA)

• Extensive experience with endoscopic imaging systems and surgical equipment

• Strong understanding of GI, pulmonary, and minimally invasive procedures

• Highly adaptable in fast-paced, high-pressure clinical environments

• Ability to translate clinical knowledge into product value for physicians and staff

• Experienced in working alongside vendor reps during procedures

• Strong communication and relationship-building skills with clinical teams

• Passion for improving patient outcomes through innovative technology

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