Experienced Customer Service & Dispatch Admin

Marlisha Thomas

Akron, OH Phone: 330-***-**** Email: *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and dependable administrative professional with 12+ years of experience in data entry, dispatching, collections, customer service, and account management. Proven ability to process high volumes of information with exceptional accuracy while maintaining confidentiality and meeting strict deadlines. Skilled in coordinating schedules, resolving customer issues, managing accounts, and supporting daily operations in fast-paced environments. Proficient in Microsoft Office, Google Workspace, CRM systems, and remote communication tools. Self-motivated, organized, and experienced in both remote and hybrid work settings. CORE COMPETENCIES

Data Entry (High Accuracy & Speed)

Customer Service Excellence

Dispatch Coordination

Collections & Payment Processing

Account Management

CRM & Database Management

Microsoft Office Suite

Google Workspace

Call Center Operations

Problem Resolution

Multitasking & Time Management

Order Processing

Scheduling & Routing

Documentation & Recordkeeping

Strong Written & Verbal Communication

PROFESSIONAL EXPERIENCE

Customer Service • Data Entry • Dispatch • Collections Specialist Various Employers 12 Years of Experience Entered, updated, and maintained large volumes of customer and account data with exceptional accuracy. Coordinated dispatch schedules, assigned service calls, and communicated real-time updates between customers and field technicians. Managed high-volume inbound and outbound calls while maintaining strong customer satisfaction. Processed payments, negotiated payment arrangements, and followed up on delinquent accounts. Resolved customer concerns professionally and documented all account activity in CRM systems. Updated service requests, customer records, and payment information across multiple platforms. Maintained confidential customer information in compliance with company policies and regulations. Prepared reports, verified documentation, and ensured data integrity across all records. Assisted with appointment scheduling and daily operational coordination. Collaborated with cross-functional teams to ensure timely service delivery. Consistently met productivity, quality, and performance goals. Worked independently while managing multiple priorities in remote and office environments. TECHNICAL SKILLS

Microsoft Excel, Word, Outlook

Google Docs, Sheets

CRM Software

Data Management Systems

Remote Collaboration Tools

Email & Calendar Management

Document Management

Typing & Data Processing

PROFESSIONAL STRENGTHS

Excellent attention to detail

Strong organizational skills

Effective problem-solving abilities

Ability to work independently

Fast learner; adaptable to new systems

Professional telephone etiquette

Dependable and deadline-driven

Strong interpersonal communication

Accurate recordkeeping

Confidential information management

EDUCATION

High School Diploma or GED

ADDITIONAL INFORMATION

12+ years of experience in customer service, dispatching, collections, and data entry. Skilled in supporting customers via phone, email, and online communication. Comfortable working remotely with minimal supervision. Dedicated to delivering accurate, efficient, and high-quality administrative support.

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