Consumer Banking & Teller Operations Specialist
Resume:
Ayanna Johnpire
**********@*****.***
**** ****** ***** **, ****, TX 77493
Work experience
Consumer Banking Relationship Specialist
Bank OZK • Houston, TX
December 2025 to Present
Opening and managing checking & savings accounts
Assisting with credit cards and personal loans
Helping with mortgages and auto loans
Providing basic financial advice and product recommendations
Resolving account issues and handling customer service inquiries
Identifying cross-selling opportunities
Universal Banker
Hancock Whitney Bank • Houston, TX
January 2022 to December 2025
Opening new accounts, assisting customers with transactions, reviewing documents for accuracy or legal compliance, and
verifying the identity of account holders. Customer Service, Communication Skills,Teller, Cross Selling, Compliance,
Relationship Management, Proactive, Collaboration, Deposits, and Cash Handling
Sales Representative/Call Center
AT&T • Laplace, LA
June 2011 to January 2022
Meet and greet customers, ascertain needs and provide product and service
options to meet specifications.
Prepare purchase orders and establish delivery schedules.
Liaise with managers, service suppliers and vendors to ensure order
fulfillment.
Communicate regularly with customers to provide updates on service and
order statuses.
Build long-term relationships with customers to increase client base and
future revenue possibilities.
Support administrative efforts, including answering calls and directing
customer to appropriate departments and personnel, updating CRM databases,
preparing purchase orders and fielding vendor and distributor inquiries.
Reviewed inventory to determine which products were in stock and usable for creating displays.
Bank Teller
First Bank and Trust • Metairie, LA
January 2009 to May 2011
Consulted with customers to assess needs and offered appropriate banking
services.
Received and processed customer bill payments.
Recorded deposits and withdrawals.
Analyzed customer records to address and resolve concerns in a timely manner.
Completed logs and recorded variances.Maintained complete confidentiality of customer information.
Examined documentation to assess legality of currency, checks or paperwork.Moved funds between vault and drawer according to procedures.
Lead Cashier
Kenner Fair Ground OTB • Kenner, LA
June 2007 to December 2008
Customer service
Cash handling
Computer data entry
Supervise employees
Account payable/receivable
Lead Teller
Regions Bank • New Orleans, LA
October 2003 to April 2007
Received and processed customer bill payments.
Recorded deposits and withdrawals.
Analyzed customer records to address and resolve concerns in a timely manner.
Completed logs and recorded variances.Sold bank products to new and existing customers.
Issued money orders and cashier's checks.
Upheld bank standards and compliance requirements.
Examined documentation to assess legality of currency, checks or paperwork.
Moved funds between vault and drawer according to procedures.
Education
High school diploma or GED
Sarah Towles Reed Senior High School
Human Resources (Associate's degree)
Louisiana State University-Alexandria
Skills
Organizational skills Communication skills Databases Accounts Receivable Salesforce
Cash handling Cashiering Cold Calling
Customer service Sales and merchandising Data entry Documentation and reporting Communication skills
Dependable
Basic math Order entry POS Cash register Banking Stocking Computer skills
Time management Leadership Upselling Sales Phone etiquette Order Fulfillment
Human Resources Account management Retail sales Customer service Accounts Payable
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