Senior Quality Assurance Analyst

Usha Vasvani

Hayward, CA 510-***-**** ***********@*****.*** U.S. Citizen

PROFESSION SUMMARY

Quality Assurance Analyst with 15+ years of experience conducting quality reviews, performance evaluations, compliance verification, and process improvement initiatives across financial services, banking, healthcare, eCommerce, and enterprise environments. Proven ability to analyze quality metrics, audit results, business processes, and customer-focused workflows to ensure adherence to quality standards and operational requirements.

Experienced in preparing reports, documenting findings, identifying improvement opportunities, and providing constructive feedback to support continuous improvement and operational excellence. Strong analytical, communication, organizational, and problem-solving skills with expertise in managing multiple priorities, collaborating with cross-functional teams, and maintaining high levels of accuracy and confidentiality.

CORE COMPETENCIES

Quality Assurance & Quality Control

• Quality Monitoring & Audit Reviews

• Performance Evaluation & Reporting

• Customer Service Quality Assessment

• Compliance Verification

• Process Improvement

• Data Analysis & Validation

• Root Cause Analysis

• Quality Metrics & Reporting

• Documentation Review

• Workflow Management

• Coaching & Feedback Delivery

• Training & Mentoring

• Team Collaboration

• Customer Satisfaction Support

• Defect Investigation & Resolution

• Microsoft Excel, Word & PowerPoint

• Written & Verbal Communication

• Attention to Detail

• Time Management & Organization

PROFESSIONAL EXPERIENCE

QA LEAD / SENIOR QA ENGINEER Qseap Information Technology Aug 2024 – Present

• Conduct quality reviews and audit testing activities to ensure compliance with business requirements, quality standards, and operational procedures.

• Analyze quality metrics, test results, and performance data to identify trends, risks, and improvement opportunities.

• Prepare detailed reports and communicate findings to stakeholders, supporting informed business decisions.

• Collaborate with cross-functional teams to resolve issues, improve processes, and enhance overall service quality.

• Maintain accurate documentation, audit records, and quality reports while meeting project deadlines.

• Support user acceptance testing activities and provide feedback on system performance and process effectiveness.

• Identify opportunities for continuous improvement and recommend solutions to increase operational efficiency.

• Demonstrate strong organizational skills while managing multiple assignments in a fast-paced environment.

QA Engineer II Callisto Media 2020 – 2023

• Performed quality reviews and validation activities to ensure data accuracy, compliance, and adherence to established standards.

• Evaluated system outputs, business requirements, and reporting results to identify discrepancies and quality concerns.

• Developed detailed test plans, audit documentation, and quality reports to support business objectives.

• Worked closely with business users and stakeholders to gather feedback, address issues, and improve overall customer satisfaction.

• Participated in root cause analysis sessions and recommended corrective actions to improve quality and efficiency.

• Tracked and reported quality issues using Jira while ensuring timely resolution and follow-up.

• Assisted with process improvement initiatives that enhanced workflow efficiency and operational effectiveness.

• Collaborated effectively in Agile teams while balancing multiple priorities and deadlines.

SENIOR QA ENGINEER Early Warning Services (ClearXchange/Zelle) 2015 – 2019

• Conducted detailed quality reviews of financial transaction systems to ensure accuracy, reliability, and compliance with business requirements.

• Evaluated large data sets and transaction results to identify trends, exceptions, and opportunities for improvement.

• Communicated findings and recommendations to project teams and stakeholders clearly and professionally.

• Supported user acceptance testing activities and collaborated with business partners to validate expected outcomes.

• Participated in quality improvement initiatives that strengthened operational processes and service delivery.

• Demonstrated strong attention to detail, analytical thinking, and commitment to maintaining high-quality standards.

ADDITIONAL Qualifications:

●10+ years of experience managing and validating large datasets.

●Advanced SQL querying, reporting, and database analysis expertise.

●Strong Microsoft Excel, Word, and Outlook proficiency.

●Extensive experience performing data audits, reconciliation, and quality control.

●Exceptional attention to detail and organizational skills.

●Proven ability to work effectively in fast-paced environments.

●Experience supporting operational, administrative, and data management initiatives.

●Strong analytical and problem-solving abilities.

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