FELICIA A. BENSON
Wayne, MI
*******.******@**********.***
PROFESSIONAL SUMMARY
Dependable and motivated professional with extensive experience providing educational support, mentoring, and customer-focused service in fast-paced environments. Strong organizational, communication, and time-management skills with a proven ability to work independently, follow procedures, meet deadlines, and build positive relationships with diverse individuals. Committed to safety, reliability, and delivering excellent service. CORE QUALIFICATIONS
• Customer Service
• Time Management
• Reliable and Dependable
• Safe Work Practices
• Team Collaboration
• Independent Work
• Communication Skills
• Problem Solving
• Attention to Detail
• Route and Schedule Management
• Record Keeping
• Adaptability
PROFESSIONAL EXPERIENCE
ACADEMIC TUTOR & STUDENT MENTOR Detroit, MI 2014–Present
• Provided one-on-one and small-group academic support to students from diverse backgrounds.
• Maintained organized schedules and managed multiple responsibilities simultaneously.
• Communicated effectively with students, families, and program staff.
• Assisted individuals in achieving goals through personalized guidance and support.
• Maintained accurate records and documentation.
• Demonstrated reliability, professionalism, and strong attention to detail. SCIENCE TUTOR Detroit, MI 2014–2015
• Delivered individualized tutoring and academic assistance.
• Built positive relationships through effective communication and customer service.
• Managed assignments and schedules in a fast-paced environment.
• Supported learners with varying needs and learning styles. ACADEMIC SUPPORT SPECIALIST Dearborn Heights, MI 2011–2014
• Assisted students in developing academic skills and achieving educational goals.
• Managed multiple tasks while meeting deadlines and maintaining organization.
• Adapted to changing priorities and schedules.
• Worked collaboratively with staff, students, and families. ADDITIONAL EXPERIENCE
• Summer Academic Program Instructor
• College Entrance Exam Preparation Tutor
• Student Mentor and Advisor
• Educational Program Support
EDUCATION
Wayne State University
Bachelor of Arts
CERTIFICATIONS
• Michigan Secondary Science Certification
• AP Chemistry Certification
ADDITIONAL INFORMATION
• Valid Driver's License
• Clean Driving Record
• Available for Flexible Scheduling
• Comfortable Working Independently
• Strong Physical Stamina
• Able to Lift and Carry Packages Consistent with Job Requirements