Customer Experience & Training Specialist

TRAMAUN WHITEHEAD

Taylor, TX • 737-***-**** • ****************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with 5+ years of experience delivering high-quality service, driving sales, and training team members in fast-paced environments. Proven ability to manage high-volume interactions, resolve customer concerns, and build strong relationships that improve satisfaction and retention. Experienced in onboarding and mentoring new employees, with strong communication and problem-solving skills. Seeking a remote opportunity in customer support, sales, or training where performance and growth are valued.

CORE SKILLS

• Customer Experience & Retention

• Sales & Upselling Techniques

• Conflict Resolution

• Team Training & Onboarding

• High-Volume Work Environments

• Communication & Active Listening

• Problem Solving

• Time Management & Multitasking

• POS & Digital Systems

• Attention to Detail

PROFESSIONAL EXPERIENCE

Customer Experience Specialist (Server)

Red Lobster – Round Rock, TX

04/2023 – Present

• Delivered high-quality customer service in a fast-paced, high-volume environment

• Built rapport with customers to increase satisfaction and repeat business

• Effectively resolved customer concerns and complaints, maintaining professionalism

• Collaborated with team members and kitchen staff to ensure accurate and timely service

• Consistently met performance expectations during peak hours

Food Service Associate (Cook)

Aramark – Round Rock, TX

03/2023 – Present

• Maintained high standards of cleanliness, safety, and organization

• Followed strict health and safety regulations to ensure food quality

• Worked efficiently in fast-paced conditions while maintaining accuracy

• Supported team operations to ensure smooth service delivery

Trainer / Customer Experience Lead

Maggiano’s – Austin, TX

01/2021 – 01/2023

• Trained and onboarded new employees on customer service standards and procedures

• Mentored team members to improve performance, communication, and efficiency

• Assisted in coordinating staff coverage during high-volume shifts

• Provided feedback and coaching to enhance team productivity and engagement

Customer Service Representative (Server)

Olive Garden – Austin, TX

02/2018 – 01/2021

• Managed customer interactions while maintaining high satisfaction levels

• Handled multiple responsibilities simultaneously in a fast-paced setting

• Collaborated with team members to meet service goals and improve operations

EDUCATION

James River High School – Midlothian, VA

LANGUAGES

• English: Fluent

• Spanish: Basic

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