Remote Customer Service and Student Transportation

BETTY DAVIS

Midland, Texas *****

Phone: 325-***-**** Email: *********@*****.***

PROFESSIONAL SUMMARY

Dependable and experienced professional with a strong background in remote customer service, security monitoring, telephone support, data entry, caregiving, childcare operations, and transportation. Experienced working independently, managing responsibilities from home, monitoring systems, handling calls, documenting information accurately, and providing professional support to clients and families. Organized, trustworthy, and comfortable using computers and technology to communicate, monitor activity, respond to urgent situations, and complete tasks efficiently with minimal supervision. PROFESSIONAL EXPERIENCE

Transportation

Midland Independent School District — Midland, TX

05/2024 – 05/2026

Provided safe and reliable transportation for students traveling between school facilities and designated locations.

Maintained a strong focus on student safety, security, and responsible transportation practices. Supported the safe and timely movement of students to and from school-related locations. Communicated professionally with students, staff, and school personnel. Demonstrated punctuality, dependability, and the ability to work independently while following established procedures.

Transportation

Snyder Independent School District — Snyder, TX

06/2023 – 05/2024

Safely transported students to and from school and extracurricular activities. Maintained a safe, dependable, and professional transportation environment. Followed established safety procedures while transporting students. Provided courteous and professional service to students and school personnel. Managed daily responsibilities independently while maintaining schedules and safety requirements. Customer Service Representative — Remote/Work-from-Home Experience Stealth Monitoring Inc. — Addison, TX

04/2016 – 09/2020

Worked independently in a remote monitoring and customer service environment. Monitored CCTV camera systems to identify and report suspicious or ongoing criminal activity. Dispatched appropriate authorities when emergency or security situations required immediate response. Managed incoming calls and performed warm and cold transfers as needed. Used telephone and computer systems to communicate information accurately and efficiently. Maintained detailed attention to activity, incidents, and customer needs while working with minimal supervision.

Maintained professionalism, confidentiality, and clear communication while responding to security-related situations.

Companion/Caregiver

Apple Care / Companion — Carrollton, TX

07/2013 – 08/2015

Provided compassionate companionship and daily support to elderly clients. Prepared meals and assisted clients with daily activities and medical appointments. Performed basic housekeeping to maintain a clean, comfortable, and safe environment. Provided attentive care while respecting each client’s individual needs and preferences. Communicated regularly with clients and families regarding daily needs and concerns. Director

Midland Step by Step Childcare Center — Midland, TX 05/2008 – 06/2011

Oversaw daily operations of a childcare facility.

Helped ensure compliance with state regulations and requirements for children and employees. Supported a safe, organized, and nurturing environment for children. Assisted with the overall coordination and operation of the childcare center. Managed responsibilities independently while maintaining organization, communication, and attention to detail.

COMPUTER AND REMOTE WORK SKILLS

Microsoft Office

Windows Operating System

Basic Computer Skills

Basic Typing Skills

Work-from-Home Customer Service

Remote Telephone Support

Computer-Based Monitoring

CCTV and Security Monitoring

Call Handling and Transfers

Basic Data Entry

Incident Reporting

Independent Work

Time Management

Confidential Information Handling

Professional Communication

Problem Solving

Emergency Response

Attention to Detail

EDUCATION

American Correspondence School — Lansing, MI

High School Diploma / GED — 11/2006

Completed High School Diploma program.

CORE SKILLS

Transportation & Safety

Student Transportation

Safety Awareness

Safe Vehicle Operations

Student Care and Supervision

Caregiving & Support

Alzheimer’s Care

Dementia Care

Senior Care

Memory Care

Companion Care

Patient Care

Meal Preparation

Caregiving

Customer Service & Communication

Customer Service

Answering Service

Remote Customer Support

Telephone Communication

Professional Client Support

Call Transfers

Security & Operations

CCTV Monitoring

Security Monitoring

Dispatching

Emergency Response

Incident Reporting

Basic Data Entry

Computer Monitoring

Childcare & Facility Support

Childcare

Residential Cleaning

Daily Operations

Facility Support

Organization and Scheduling

CERTIFICATION

Director’s Credentials — 12/2007

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