IT, Data Center

MAURICE B. CRAYNE, SR.

IT Infrastructure & Data Center Engineering Network & Systems Engineering End User & Desk-Side Support Security & Compliance

AWS Certified Solutions Architect – Associate • CompTIA Security+ • CompTIA Network+ • Microsoft AZ-900

980-***-**** *************@*****.*** Charlotte, NC linkedin.com/in/maurice-crayne

PROFESSIONAL SUMMARY

Multi-certified IT professional with 20+ years spanning data center operations, network and systems engineering, infrastructure engineering, hardware engineering, and end user support across regulated enterprise environments including Wells Fargo, Bank of America, Duke Energy, Enbridge, and Diebold. Hands-on across the full stack of physical and logical infrastructure: component-level break-fix and root cause analysis, rack and stack and structured cabling, server and network provisioning, Cisco and Arista switch configuration and fabric migration, firewall policy administration with FortiManager, virtualization on VMware and Hyper-V, endpoint image and application deployment with Microsoft SCCM, and cloud tooling with AWS and Azure CLI. Equally effective supporting end users desk-side — imaging, building, and troubleshooting PC and laptop hardware, peripherals, and mobile devices — and leading field teams, coordinating subcontractors, and managing IT projects end to end under waterfall and agile frameworks. Experienced in security and compliance contexts including NERC CIP, Legal Hold, access governance, patch compliance, and collaboration with internal security teams. Certified in AWS Solutions Architect, CompTIA Security+, CompTIA Network+, and Microsoft AZ-900.

CERTIFICATIONS

AWS Certified Solutions Architect – Associate CompTIA Security+ CompTIA Network+ Microsoft AZ-900

CORE COMPETENCIES

Data Center Operations: Rack and stack, IMAC (install, move, add, change), raised-floor walk-throughs, cabinet layout planning, rack spacing and airflow management, asset install/relocate/decommission, 24x7 shift coverage, DCIM

Break-Fix & Root Cause Analysis: Component-level replacement of GPUs, NIC and PCI cards, CPUs, DIMM, cache batteries, RAID controllers, disk drives; enterprise servers, disk arrays, tape storage, SAN; error log analysis, advanced diagnostics, fault isolation

Network Engineering: Cisco and Arista switch configuration and fabric migration, TCP/IP, DNS, DHCP, LAN/WAN, network provisioning, network solution mapping, SAN and network switch port assignment, structured cabling (fiber, copper, cross-over) with labeling

Security & Compliance: FortiManager firewall policy administration, NERC CIP, Legal Hold, patch and update compliance, badge and biometric access list governance, vendor access validation, internal security team collaboration, audit and control validation, security protocols against fraud and breach

Systems & Virtualization: Windows Server 2003–2012, Windows 7/10/11, Linux (Ubuntu, Redhat, Alibaba), VMware ESX/ESXi and vSphere/vCenter, Hyper-V, Active Directory, Microsoft SCCM, server provisioning and deployment, PXE boot imaging, patch management, OS builds and upgrades

Cloud & Scripting: AWS, Azure CLI, ESX CLI, cloud database build and update, PowerShell, Bash, Python, Redfish commands, MobaXterm Linux CLI, PuTTY, IPMI, iDRAC out-of-band management

End User & Desk-Side Support: On-site and desk-side support, Microsoft SCCM image and application deployment, gold image deployment, workstation and laptop build and configuration, application and package building with custom detection methods, printers, scanners, peripherals, mobile devices (iPhone, Android, iPad), help desk first point of contact

Monitoring & Service Management: Splunk, SolarWinds, Zabbix, DCIM, BMC Control, Oracle OEM Grid, NOC alert and alarm response, ServiceNow, Jira, BMC Remedy, Remedy, ITIL change/incident/problem management, SLA adherence

Leadership & Project Delivery: Field team lead and technician training, subcontractor and vendor coordination, project initiation through closure, waterfall and agile frameworks, scope and timeline definition, risk identification and mitigation, stakeholder and vendor leadership communication, SOP development

Facilities Infrastructure: UPS configuration and maintenance, HVAC, generators and failover power devices, generator exercise and diesel fuel coordination, fire alarm systems, Facilities Management Systems monitoring

PROFESSIONAL EXPERIENCE

Lead Field Services Technician WWT / Matchpoint (Contract) 03/2026 – 06/2026

Charlotte, NC — Reason for leaving: Contract Ended

•Served as onsite lead and liaison for partner resources and subcontractors, coordinating with the Project Management team on execution of onsite activities and interviewing, scheduling, and managing field technicians across multiple concurrent projects including as-built deliverable processing.

•Performed physical device placement including unboxing, racking, and mounting network equipment, and integrated infrastructure components based on provided slotting matrix and cabling diagrams.

•Executed cabling installation including pulling, securing, and splicing cable and running conduit, and installed security cameras and wireless access points.

•Analyzed and interpreted supporting documentation to stage devices to predefined specifications, performed OS upgrades, and enabled console management access for remote engineering.

•Performed Dead on Arrival and Green Light testing plus post-installation quality assurance, and developed field documentation used by technicians for site surveys and onsite installation activities.

•Trained field technicians on expectations, quality control, and site work standards.

Network Engineer – Cloud / Infrastructure Enbridge / Sharpbrains (Contract) 08/2025 – 03/2026

Charlotte, NC — Reason for leaving: Contract Ended

•Responded to and resolved Level 2 incidents including hardware failures, networking issues, and OS-level problems, driving each to root cause and escalating service tickets in ServiceNow and BMC Remedy.

•Traveled to data center facilities across North Carolina for onsite troubleshooting, equipment installation, and scheduled maintenance.

•Performed server deployments, patch management, and upgrades across Windows and Linux environments, and administered VMware and Hyper-V virtualization platforms.

•Configured Cisco switches using PuTTY and configured devices using Bash, Python, and PowerShell; configured UPS devices supporting critical power.

•Monitored infrastructure health using SolarWinds, DCIM, and Zabbix, and managed SD cloud storage resources.

•Coordinated with L1 support, L3 engineers, and external vendors on escalations, and maintained accurate records of system configurations, incidents, and hardware assets under ITIL-aligned change, incident, and problem management.

Data Center Operations Specialist TCS / Quantum World Technology (Contract) 01/2025 – 04/2025

Charlotte, NC — Reason for leaving: Contract Ended

•Installed equipment and power and replaced system components including GPUs, NIC cards, PCI cards, CPUs, DIMM, cache batteries, and RAID controllers in a high-density environment.

•Deployed new firmware and operating systems via PXE boot across Ubuntu, Alibaba, and Redhat platforms.

•Troubleshot server access issues using command prompt, MobaXterm Linux CLI, and Redfish commands, and used IPMI tools and iDRAC for out-of-band management.

•Configured and monitored system health and troubleshot connectivity issues using Supermicro and Dell GUI platforms.

•Used Azure CLI and PowerShell to build and update cloud databases and managed SD cloud storage.

•Documented and updated service tickets in ServiceNow and Jira.

Data Center Analyst II – Infrastructure Services DXC Technologies (Contract) 05/2024 – 01/2025

Salisbury, NC — Reason for leaving: Contract Ended

•Managed and configured firewall security policies using FortiManager, supporting centralized policy administration and consistent enforcement.

•Performed status checks and console access on servers, switches, appliances, power, and cooling in response to alarms, alerts, and health check requests from users and service owners.

•Performed racking, moving, and unracking of equipment (IMAC) and conducted periodic raised-floor walk-throughs to identify failed equipment, failed disk drives, and other hardware and facility anomalies.

•Monitored Facilities Management Systems in the NOC using BMC Control, SolarWinds, DCIM, and Oracle OEM Grid, responding to detected alerts and alarms, and mapped network solutions within the data center.

•Reviewed and approved data center access lists governing badge and biometric authorization, and validated vendor documentation granting or rejecting access accordingly.

•Exercised generators and failover power devices for power stability, scheduled maintenance for UPS, HVAC, generators, and fire alarm systems, and coordinated diesel fuel delivery for generator tanks.

•Created and approved Change and Service Requests within a governed approval workflow, performed server, Active Directory user, and network provisioning, and assisted with staffing coverage to maintain 24x7 coverage of the physical facility.

Infrastructure Operations Engineer Xoriant / Wells Fargo (Contract) 04/2023 – 12/2023

Charlotte, NC — Reason for leaving: Contract Ended

•Collaborated with internal security teams on IT assignments requiring significant depth and breadth across policy and planning, information security, network services, data management, and system administration.

•Managed IT projects of varying size through initiation, planning, execution, monitoring, control, and closure following program and project management best practices, and established waterfall and agile frameworks for customer feedback and satisfaction assessment.

•Planned and executed the EMR upgrade project end to end — defining scope, objectives, and timelines, leading the project team of technical staff and end users, and identifying and mitigating project risks and issues.

•Maintained approximately 420 servers (Active Directory, DNS, DHCP) at 5 sites including 4 data centers, managed VMware ESX/ESXi servers, Windows servers, desktops, and laptops, and maintained user rights and enterprise template creation.

•Executed hardware and server migration to a new data center on HP blade chassis (C7000, BL460), performed Cisco-to-Arista fabric switch migrations, and managed data center consolidation ensuring proper rack spacing and airflow management.

•Monitored Facilities Management Systems in the NOC using BMC Control, SolarWinds, DCIM, and Oracle OEM Grid, and used ESX CLI and Azure CLI to troubleshoot and maintain multiple host environments.

•Communicated project progress to stakeholders, senior leadership, and vendor leadership; developed project plans, status reports, and risk assessments; and conducted post-implementation reviews to identify lessons learned.

ATM Security Engineer Partner in Tech / Diebold (Contract) 09/2022 – 06/2023

Charlotte, NC — Reason for leaving: Contract Ended

•Implemented security protocols safeguarding financial ATMs against fraud and security breaches across a distributed financial network.

•Acted as first point of contact for resolving ATM-related issues, prioritizing and managing incoming service requests to minimize downtime and responding promptly to service calls.

•Diagnosed issues including media jams, hardware failures, and communication errors, and replaced faulty components and performed repairs to restore functionality.

•Reloaded and updated ATM software to maintain compliance with industry regulations and security standards, ensuring patches and updates were applied in a timely and secure manner.

•Documented service activities including troubleshooting steps, parts replaced, and resolutions, and collaborated with dispatch and support teams to ensure timely ticket closure.

•Fostered positive relationships with financial institution clients and ATM end users.

IT Workstation Support Specialist Artech / Duke Energy (Contract) 10/2021 – 10/2022

Charlotte, NC — Reason for leaving: Contract Ended

•Collaborated with Cyber Security, Asset Management, System Management, and Legal teams to support system patching, auditing, network integrity, and compliance, and executed IT tasks involving sensitive information under NERC CIP and Legal Hold processes.

•Provided on-site and desk-side support to end users, partnering with the Enterprise Help Desk as a first point of contact for IT support inquiries and escalating complex issues as needed.

•Deployed, installed, relocated, and configured workstations, laptops, mobile devices, and peripherals, and diagnosed and resolved system malfunctions across hardware, software, and mobile devices.

•Performed Windows OS design and build and Microsoft Store app deployment, and used Microsoft SCCM for application and package building based on custom detection methods and standardized image delivery.

•Supported a Microsoft Windows domain and Active Directory environment spanning Server 2003, 2008, 2008R2, and 2012 standard and enterprise plus Unix/Linux and Citrix, and performed Active Directory user provisioning.

•Contributed to phasing out end-of-support Windows 2003 by migrating clients to physical and virtual Server 2012 systems, and supported conversion from Hyper-V to VMware (vSphere/vCenter).

•Supported College of Engineering server and Smart Grid infrastructure, Smart Grid applications and licensing, and Energy Production and Infrastructure Center (EPIC) computing resources.

•Maintained comprehensive documentation of workstation configurations, software installations, and troubleshooting processes, and contributed to standard operating procedures (SOPs) and best practices.

Lead Field Service Engineer Park Place Technologies 05/2016 – 05/2021

Charlotte, NC

•Provided comprehensive onsite and remote system diagnostic and analytical support to customers within a designated geographic territory, adhering to Service Level Agreement (SLA) terms to ensure timely and effective support to the install base.

•Responded promptly to customer system failures conducting hardware service, testing, diagnostics, and system analysis, and diagnosed and resolved complex hardware issues including storage area networks (SAN) and system configurations.

•Reviewed software and hardware error logs applying advanced diagnostic and troubleshooting techniques to identify root cause and rectify issues with minimal system downtime.

•Specialized in configuring and maintaining Splunk devices, strengthening system monitoring, security, and data analysis capabilities for enterprise clients.

•Performed Cisco-to-Arista fabric switch migrations for clients, executed server and network provisioning, mapped network solutions for data center environments, and updated cloud databases using Azure CLI.

•Maintained meticulous inventory records of data center equipment, tracking assets and ensuring timely restocking of essential components, and logged all service activity in ServiceNow and Jira.

ATM Network Support Technician Bank of America (Contract) 02/2015 – 03/2016

Charlotte, NC — Reason for leaving: Contract Ended

•Conducted thorough diagnostics to identify complex hardware and software issues with ATM machines across a financial network, applying advanced troubleshooting techniques to ensure optimal performance.

•Traveled to client locations to provide onsite diagnosis and resolution, addressing worn card readers, malfunctioning cash dispensing systems, and network connectivity issues.

•Employed diagnostic tooling to accurately pinpoint and rectify hardware and software malfunctions, and communicated findings and repair solutions to clients to minimize operational disruption.

Data Center Technician / NOC Engineer Bluemile Network 08/2012 – 08/2013

Charlotte, NC

•Handled break/fix scenarios for enterprise-level servers, disk arrays, and tape storage systems, executing timely and effective repairs to minimize service disruption.

•Performed server installation and reinstallation including rack and stack procedures, and managed installation, relocation, and decommissioning of data center assets with meticulous documentation of asset changes.

•Oversaw and maintained data center cabling infrastructure including fiber, copper, and cross-over cable, implementing rigorous labeling practices for swift identification and troubleshooting.

•Assigned ports for network and SAN switches ensuring seamless device cabling and optimal network connectivity.

•Planned server cabinet layouts ensuring efficient physical connectivity and cable management using Nether and Netview systems.

•Used the Remedy ticketing system for data entry and incident management, escalating tickets to appropriate groups for timely resolution.

EDUCATION

Cybersecurity Introductory Course — North Carolina State University, Raleigh, NC (12/2024 – 01/2025)

Curriculum: Information Security, Risk Management, Linux, Python, Ethical Hacking, AI (ChatGPT)

Associate of Applied Science, Computer Network Administration — Gibbs College, Montclair, NJ (01/1999 – 06/2000)

Contact this candidate