CDL B Supervisor and IT Support

**/**** - ******* **********/******

Cotton Restoration, Houston, TX

I supervise laborers doing water damage in commercial buildings, making sure surfaces are clean for the construction team, they are using PPE's, I drive to sites using my CDL B license

07/2024 - 10/2024 Debris Monitor

Thompson Consulting Services, MaitlandMaitland, FL I monitored the debris for the hurricane season, I printed tickets for the drivers bringing in Debris, monitored/verified the load amount for proper loaded and emptied percentage

08/2022 - 10/2023 IT CUSTOMER SERVICE ASSOCIATE

CORESTAFF-DAIKIN, Cypress, TX

First point of contact for Daikin users, reset passwords via Active Directory, reset writers\restart printers, troubleshooting software and hardware. 09/2020 - 07/2023 Doordash Delivery Driver

Doordash, Houston, TX

I picked up meals and packages from various Restaurants and establishments and delivered to the doorsteps and designated areas at customers requests 08/2015 - 08/2020 IT Analyst (Information Technology Analyst) Houston Independent Sch Dist, Houston, TX

First point of contact for all Houston ISD users, Troubleshoot SAP, MS Outlook and printers. Used Remote Desktop Connection(Bomgar) to remote to users for troubleshooting. Document all user contact in the Remedy ticketing system; Activate/disable AD access. Reset user passwords for Active Directory, Secure Admin, FastPass Portal, SAP, Easylep, Edplan. Work the email requests creating tickets for other groups, sending passwords or responding to emails 08/2014 - 07/2015 IT CUSTOMER SERVICE ASSOCIATE

Isphere, Houston, TX

First point of contact for all Houston ISD users, Troubleshoot SAP, MS Outlook and printers. Used Remote Desktop Connection(Bomgar) to remote to users for troubleshooting. Document all user contact in the Remedy ticketing system; Activate/disable AD access. Reset user passwords for Active Directory, Secure Admin, FastPass Portal, SAP, Easylep, Edplan. Work the email requests creating tickets for other groups, sending passwords or responding to emails Joycelyn Turner

12411 Huffmeister Rd, Apt 1216

Cypress, TX 77429

Phone: 832-***-****

Email: ***********@*****.***

Objective

To do my job to the best of my ability, treating all that I come in contact with respect and kindness and saving the company money.

Ability Summary

Customer Services skills, IT skills, Call Center skills, CDL Driver-Class B Employment History

ASSOCIATES OF ARTS

Associate's Degree

HOUSTON COMMUNITY COLLEGE, HOUSTON, TX

Education History

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