Entry-Level Customer Service and Childcare

Sophia Marks

Abingdon, MD ***** +1-443-***-**** ***************@******.***

Professional Summary

Entry-level, detail oriented and motivated with a strong passion in customer service and learning new things. 3 years experience in customer service. Demonstrated the ability to work fast and organized, quick decision making and team work. Proven ability to learn new things and jump into action quickly, as well as better skills with organization, time management, customer service, and working with a team. Work Experience

Preschool Lead Teacher

Stonewall Day Care Center Fallston, MD

August 2024 to Present

• Kept classroom organized and labeled according to MSDE regulations.

• Make detailed lesson plans.

• Communication with staff and families.

• Team leadership.

• Behaviors and conflicts.

• Safety and health regulations.

• Curriculum based on child development, knowledge, developmentally appropriate activities. Baker/ Kitchen Staff

Coffee Coffee Bel Air, MD

May 2023 to October 2023

• Assisted in making food items off the menu to go onto sales floor for customers to enjoy.

• Helped keep a clean and organized work area.

• Worked with team members to curate new menu items, as well as store lists, and checking what we needed and what we already had in bulk quantities.

• Helped with basic opening and/or closing tasks depending on what shift worked. Sales Associate

HomeGoods Abingdon, MD

October 2021 to August 2022

• Helped with basic cleaning and organizing needs for the store to keep a clean look for customers.

• Worked mainly on register, within a short amount of time, was able to move onto sales floor and work directly with customers.

• As well as becoming a stocker, also completed tasks of re-organizing, and creating new displays for the store.

• Became well-liked within the company, learned to complete tasks in a timely manner, learn incredible sales and customer service skills, as well as displaying items in the correct way for better sales. Education

Business and Marketing (Dual Enrollment)

Harford Community College Bel Air, MD

August 2021 to May 2022

Through out high school, my pathway was Business and Accounting. During my senior year of high school, I participated in dual enrollment at HCC. During the first semester, I completed BA 101 Introduction to Business, with a GPA of 3.00. For the second semester I completed BA 203 Principles of Marketing, finishing out the year with a 4.0. High school diploma

Patterson Mill High School Bel Air, MD

August 2018 to May 2022

Skills

Childcare Caregiving Computer operation Customer service Leadership Communication skills Time management Typing Retail sales Organizational skills Classroom management Computer skills Multi-line phone systems Heavy lifting Cashiering Merchandising Cleaning Experience Cash register Proofreading Attention to detail

Certifications and Licenses

CPR, AED, First Aid

January 2026 to January 2028

• Adult CPR

• Child CPR

• Infant CPR

• Standard First Aid

• AED

Additional Information

Authorized to work in the US for any employer

I am currently in the process of obtaining my Property and Casualty Insurance License.

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