Operations & Warehouse Supervisor, HR Support

Kwasi Payne

Tunapuna, Trinidad & Tobago 868-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dependable and experienced operations professional with 10+ years of experience in warehouse operations, supervision, airport services, human resources support, and property management. Proven ability to supervise teams, coordinate daily operations, maintain organized records, support employees and customers, and work safely in fast-paced environments. Strong communicator with practical experience in workflow coordination, scheduling, inventory, documentation, facilities support, and problem solving. CORE SKILLS

Warehouse & Inventory Operations Team Leadership & Supervision Human Resources Support Property & Facilities Operations Staff Scheduling & Training Customer & Tenant Service Documentation & Record Keeping Safety & Compliance Workflow Coordination Problem Solving & Decision Making Vendor & Contractor Coordination Time Management PROFESSIONAL EXPERIENCE

Janitorial Supervisor — Team Clean, Philadelphia International Airport, Philadelphia, PA 2024–2025

• Supervised cleaning staff across multiple airport terminals to ensure facility standards were consistently met.

• Conducted inspections, coordinated shifts, trained new employees, and reinforced safety and operating procedures.

• Collaborated with airport management to respond to maintenance needs, special cleaning requests, and operational priorities.

• Monitored staff performance and workflow while helping maintain a safe, clean, and efficient work environment. Human Resources / Property Management Assistant — M & E Management Group, Philadelphia, PA Part-Time 2016–2024

• Supported HR and administrative operations for a property management company managing a large portfolio of residential and commercial properties.

• Assisted with employee onboarding, personnel documentation, scheduling, attendance tracking, and confidential record keeping.

• Coordinated communication among management, employees, tenants, vendors, and contractors to support smooth daily operations.

• Assisted with property service requests, maintenance issues, inspections, work orders, and vendor appointments.

• Maintained organized employee, property, and operational records and followed company policies and workplace procedures.

• Provided professional support in handling employee concerns, tenant requests, documentation, and follow-up on outstanding issues.

• Worked independently and handled multiple priorities while maintaining confidentiality, accuracy, professionalism, and attention to detail.

Warehouse Supervisor — EDCM / Ming Self-Storage Facility, Philadelphia, PA 2010–2024

• Managed daily warehouse and storage operations, including inventory, logistics, workflow coordination, and staff scheduling.

• Supervised warehouse associates and maintained organized storage areas to support efficient operations and customer service.

• Coordinated receiving, storage, movement, and tracking of materials while maintaining accurate records.

• Improved workflow efficiency and reinforced workplace safety procedures and operational standards.

• Addressed customer needs and operational issues promptly while maintaining a professional service environment. EDUCATION

Martin Luther King Jr. High School — Diploma in Business Management REFERENCES

Available upon request.

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