Experienced Customer Service CS Call Center Agent

R O N A P A L E R M O

E D U C A T I O N

Kingsborough Community College,

Brooklyn NY Associate Degree

**** *** *.* ******* Arts Major

S K I L L S

Greeted and assisted guests both in person

and over the phone.

Worked closely with senior guests,

providing personalized attention and

support.

Conducted online research to assist with

guest inquiries and operational needs.

Communicated effectively with

international guests, explaining procedures

and resolving language barriers.

Resolved guest issues promptly and

professionally, ensuring customer

satisfaction.

Proficient in hotel management software

including RoomMaster, InQuest, and

SiteMinder.

W O R K E X P E R I E N C E

MULTIPLE SCLEROSIS FOUNDATION

NOV 2020 - PRESENT

INVERRARY VACATION RESORT FORT LAUDERDALE,FL

AUG 2014 - APRIL 2016

Successfully handled front desk responsibilities

and was great with guests. Worked assisting the

Front Desk Manager with all her duties.

Had to leave employment to become my fathers

caregiver.

954-***-**** **********@***.*** Lauderhill, FL

Eastern School For Travel Agency

Management Certificate of Honor

1979 NYC, NY

I built over 30 years of experience as a corporate travel agent, working with firms such as Direct Travel, Werdyger Travel, Martin Travel, Mile High Travel and Beekman Travel. In these roles, I supported clients both over the phone and in person, managing reservations, resolving complex travel issues, handling damage control, and providing high-level customer service in fast-paced environments. Dedicated and customer-focused professional with extensive experience in hospitality, travel management, and customer service. My professional experience spans the travel and hospitality industries, including resorts, gaming establishments, and travel clubs, therefore I take pride in creating welcoming environments and consistently delivering memorable guest experiences that exceed expectations. Log all calls and cases accurately in CRM or

patient management systems.

Experienced with Orion and Slack softwares.

OASIS BINGO AND GAMEROOM

JUNE 2013 - JULY 2014

I worked as manager and front desk reception. This position was allot of multitasking. Cooking serving and greeting on top of accounting and opening and

closing the store.

Most of the game rooms in Broward were forced to

close their doors!

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