Customer Service & Sales Representative

FATEN SHISHAN

Lake Mary, FL • Mobile: 407-***-****

*****.*******@*****.***

EXECUTIVE SUMMARY

Excellent in customer service handling fifty-plus daily interactions with 95% resolution rate – built rapport and solved issues quick in timely manner

Managed cash transactions over i$1000.00 in a private firm, tracked petty cash with zero errors, and did bookkeeping – spot on accuracy every time.

Opened new credit card lines, verified details and explained terms clearly – trusted by clients right away

Quick learner: picked up complex processes in days, delivered top results fast, and thrived under pressure with appropriate training needed.

Detail oriented team player, ready to adapt and master new systems – like bank software in short time.

Core Skills and Competencies include:

Customer Service Excellence

Effective Communication

Time Management

Attention to Detail

Team Leadership

Microsoft Office Suite

Adaptability

Problem Solving

Relationship Building

Multitasking

Client Relationship Management

Positive Attitude

PROFESSIONAL PROFILE

Concentrix – Heathrow, FL March 2024 – Present

Customer Service and Sales

Processed credit card transactions and provided customer support

Achieved high-pressure sales targets and delivered exceptional service

Managed customer inquiries efficiently, maintaining a strong focus on client satisfaction and relationship building

Primary Care Giver – Lake Mary, FL Feb 2010 – Jan 2024

Provided hands-on care to a close family member, sharpening empathy, gaining skills in patience, listening and calm problem solving

Delicate Touch Services – Longwood, FL February 1999 – February 2010

Office Manager

Ensured seamless coordination for client meetings and appointments

Maintaining impeccable timelines facilitating cross-departmental briefings with senior leads to drive collaborative outcomes and swift resolutions.

Administered team calendars and schedules without overlaps keeping focus sharp

Arranged comprehensive travel itineraries for executives

Oversaw the negotiation of contracts and vendor relations to uphold company standards, while managing the ordering and organization of office supplies and equipment

EDUCATION & CERTIFICATIONS

Pitmen College London, England, UK 1999

Certificate of Administrative Specialist

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