SaaS & Fintech Operations and Partnerships Lead

SAKSHI GOGNA

Jaipur, India +91-952******* ***************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Business Operations and Partnerships professional with 3 years of international experience across SaaS, fintech, and AI, driving client success, partner management, and operational excellence. Experienced in stakeholder management, client & partner relationship management, process improvement, and supporting business growth. MBA graduate with strong operational and relationship management skills.

WORK EXPERIENCE

Operations Lead Omnis Solutio September 2025 – May 2026 London, UK

•Managed and coordinated 3 strategic vendors across IT, marketing, and organisational functions, ensuring 100% on-time completion of operational requirements.

•Developed business presentations, proposals, and communication materials while ensuring brand consistency.

•Oversaw administrative operations, coordinating meetings, documentation, invoices, scheduling, and other day-to-day business requirements

SaaS Partner Manager MLE Systems May 2025 – September 2025 London, UK

•Converted 7 qualified leads into long-term clients while managing end-to-end relationships across 3 strategic partner accounts

•Contributed to the closure of 2 cross-sell opportunities worth nearly £20K ARR within existing client accounts.

•Collaborated with product, sales, marketing, and technical teams to resolve operational issues and support business objectives.

•Delivered product demonstrations and partner training sessions while monitoring partner engagement and performance.

Quality Control Analyst Sigma AI May 2024 – May 2025 London, UK

•Led and mentored a team of 27 reviewers and transcribers, monitored performance, provided regular feedback, resolved operational issues, and ensured delivery against client quality KPIs.

•Evaluated AI-generated responses for accuracy, relevance, consistency, and adherence to quality guidelines.

•Achieved quality targets by reviewing and processing over 4,000 files with a consistent accuracy rate exceeding 92%.

•Delivered 4 client pilot projects and actively contributed to Generative AI programs.

Education Sales Consultant Insight Education & Consultancy August 2022 – December 2022 Jaipur, India

•Increased lead generation and sales by 20% by creating new company prospects through outreach, campaigns, and follow-ups.

•Supported the sales cycle by qualifying leads, preparing proposals, and contributing to the achievement of team KPIs.

•Achieved recognition as Employee of the Month for strong performance and client engagement.

•Supported the end-to-end admissions process, including application guidance, documentation, and coordination with teams.

CORE COMPETENCIES

Skills: Communication (client facing), consultative selling, partner enablement, client experience, stakeholder management, account management, CRM & partner portal management, vendor management, business operations, documentation & reporting, business coordination, deal registration, indirect selling, cross selling, client onboarding, product demo, organised, detail oriented

Tools: MS Office (Outlook, Excel, Word, PowerPoint), Google Sheets, Freshdesk, Salesforce Sales Cloud, LinkedIn Sales Navigator

EDUCATION

•Aberystwyth University Aberystwyth, UK

Master of Business Administration (General) with Merit (2:1) 2023-2024

•IIS University Jaipur, India

Bachelor of Arts with First-Class Honours (8.98 cgpa) 2019-2022

CERTIFICATIONS

•DELF A1 (French Proficiency Certificate) - Alliance Française de Delhi

•Social Media Marketing Foundation - LinkedIn Learning

•Project Management - Aberystwyth University

•SQL for Data Analytics - LinkedIn Learning

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