Engineering Manager, Cloud SaaS/AI Leader

L.E.(LUIS ERNESTO) NAPOLES

*** ******** ********, ******, ******* K1T 0H2

M: 613-***-****

E-mail: *********@*****.*** LinkedIn

OBJECTIVE

To secure a challenging position in the role of Engineering Manager within an organization involved with cloud SaaS/IaaS/PaaS solutions, IoT, e-Commerce, AI, Cybersecurity, Big Data or Business Intelligence. To build high functioning, efficient teams and keep them motivated, inspired and productive.

RELEVANT SKILLS

Managerial

Strategic engineering leader with extensive experience managing high-performing local and remote teams of 20+ members across diverse product lines. Expert in the full talent lifecycle, including targeted hiring, performance management, technical mentoring, and long-term career development. Proven track record of delivering unified, complex solutions through close partnership with Product Management, UX designers, and cross-functional stakeholders. A versatile communicator capable of translating high-level vision for executive leadership while providing clear architectural guidance and actionable directives to engineering, QA and design teams. Champion of empathetic, people-first cultures, focused on individual growth through coaching and personalized 1:1 management. Advanced practitioner in both Agile and Waterfall methodologies, with a deep command of project tracking tools, OKRs and budget management to drive successful, large-scale releases, across multiple products within the technology industry. Technologies and Applications

Advanced knowledge of modern cloud platforms and IaaS/PaaS/SaaS solutions. Expertise in migration of on-prem to cloud and product modernizations. Advanced expertise in AI architecture and solutions (LLM, Agentic commerce, AI augmented coding). Managed IoT team with cloud product. Managed SaaS products teams. Managed ecommerce application teams. Miscellaneous and Certifications

IBM Artificial Intelligence Fundamentals. Oracle Endeca Commerce Implementation Specialist Certification. Oracle Business Intelligence Cloud Service Specialist Certification. Oracle Linux Certified Implementation Specialist Certification. Cognos Business Intelligence Certification. SECRET Security Clearance.

EDUCATION

ALGONQUIN COLLEGE OTTAWA, ON

Java Enterprise Developer Certificate. 2010 – 2011 ALGONQUIN COLLEGE OTTAWA, ON

Diploma in Business Information Systems. 1997 – 2001 CARLETON UNIVERSITY OTTAWA, ON

Studies in Computer Science: Programming. 1993 – 1995 RELEVANT EMPLOYMENT

ARC’TERYX VANCOUVER, BC

Software Engineering Manager JUNE 2024 – PRESENT

• Software Engineering Manager for 3 teams of 15+ web and mobile app engineers for development of features for a high traffic, custom built, enterprise DTC e-Commerce site leveraging a cloud-native AWS architecture. Partnered with cross functional feature teams, Product Management, and UX/UI to drive end-to-end implementation and deployment of new features. Directed technical strategy through architecture design, code reviews, task estimation, while overseeing all aspects of the release lifecycle. Fully remote position.

• Technology Stack: AWS, Typescript, Next.js, React, React Native, Kiro AI, Claude Code, Atlassian, New Relic, Optimizely, Bloomreach, Algolia, Integrations with SAP, Salesforce, Adobe Magento Commerce

ARTICLE VANCOUVER, BC

Software Engineering Manager II OCTOBER 2022 – FEB 2024

• Software Engineering Manager for a team of 6 engineers, driving the development of new features for a custom, in-house DTC e-Commerce site. Collaborated across multiple departments, including Sales, Finance and Customer Support, to manage the end-to-end integration and deployment of complex features. Acted as both Product Owner and Scrum Master, utilizing Agile (Scrum/Kanban) methodologies to streamline delivery and ensure success of high visibility releases. Directed technical standards through architectural guidance, code reviews and task division and estimation. Fully remote position.

• Technology Stack: AWS, Typescript, Node.JS, React, VUE, JIRA, ELK, KAFKA, Grafana, NetSuite, Tableau, Confluence, Jenkins, GitHub

QUEST SOFTWARE OTTAWA, ON

Software Engineering Manager II OCTOBER 2019 – JULY 2022

• Quest On Demand is an Azure SaaS dashboard to manage Office 365 workloads.

• Software Engineering Manager for 4 teams of 15+ engineers, developers, tech leads, and architects for multiple on-prem and SaaS products. Worked with other feature teams, Integration teams, Product Management, Sales, Professional Services, Customer Support and other product lines for implementation, integration, development, and deployment of cloud products and features within our proprietary OnDemand SaaS. Followed agile scrum methodology in scrum teams to deliver features and releases. Product Owner and Scrum Master. Interaction with several offshore teams.

• Technology Stack: Azure Cloud, C#, C++, Azure DevOps, JIRA, ELK, Power BI WIND RIVER SYSTEMS OTTAWA, ON

Engineering Manager II - Helix Virtualization Platform JULY 2018 – OCTOBER 2019

• Helix Virtualization Platform consolidates multi-OS into a single platform.

• Engineering Manager for 3 teams of 20+ engineers, managers, tech leads, co-ops and architects driving the development of the Helix Virtual Platform IaaS product. Leveraged expert knowledge of RTOS and hypervisor technologies to oversee the architecture, implementation and deployment of complex virtual platform solutions. Partnered with cross-functional feature teams, Integration teams, Product Management, Sales, Professional Services, and Customer Support to deliver global features. Acted as Scrum Master to optimize development velocity, manage CI/CD pipeline builds, and ensure the successful execution of high-stakes product releases. Interaction with several offshore teams.

• Technology Stack: Hypervisor, VxWorks, C, Python, Docker, Kubernetes, JIRA WIND RIVER SYSTEMS OTTAWA, ON

Engineering Manager II – Helix Device Cloud IoT FEB 2018 – JULY 2018

• Helix Device Cloud is a solution for managing deployed IoT devices and provides health monitoring, file transfers and remote access.

• Engineering Manager for team of 15+ engineers, tech leads, co-ops and architects leading the development of the Helix Device Cloud IoT PaaS product. Leveraged expert knowledge of IoT architecture, including cloud services, microservices, embedded IS and hardware devices to drive the end-to-end implementation and deployment of scalable IoT solutions. Collaborated with Product Management, Sales, Professional Services, DevOps, Customer Support and other product lines to ensure seamless integration across product lines. Served as Scrum Master within Agile framework to optimize development cycles and ensure the delivery of high impact, successful product releases.

• Technology Stack: JavaScript, Node.JS, Angular, AWS, C, Python, Redis, MongoDB, Docker, Microservices, API, VxWorks, JIRA

ECLIPSYS SOLUTIONS, INC. OTTAWA, ON

Senior Solutions Architect NOV 2014 –NOV 2017

• Solutions Architect for large implementations and integrations at Oracle Platinum Partner company. Expert knowledge of Oracle middleware stack and cloud offerings. Architecture documents. Presentations. Demos. PoCs and Pilots. Task estimation and Level of Efforts. Creation and analysis of business and technical requirements.

• Technical Lead for web applications, content management, search implementations, e- commerce and Business Intelligence projects, leading development team and collaborating with project team and executive branch. Team staffing, skillset analysis and resource allocation. Estimations, task assignment and main technical point of contact for clients. Product owner in agile methodology.

• Presales Engineer for sales opportunities, working extensively with the sales team as the technical counterpart. Presentations. Demos. PoCs and Pilots. Subject Matter Expert on sales opportunities. Responses to RFPs, RFIs and Proposals. Gap analysis. Product recommendations. Scope estimates. Market assessment and Product comparisons. Identification and follow up on future sales opportunities.

• Technology Stack: Oracle Fusion Middleware, WebLogic, WebCenter Suite, OBIEE, ODI, Java, Cloud (AWS/Azure/Oracle Cloud/GCP), Hadoop, Big Data, R, Python, Neo4J, Terraform

• Hardware: ODAs, Exalogic, Exalytics, Big Data Appliance. Virtual and bare metal. REALDECOY, INC. OTTAWA, ON

Solutions Architect/Technical Lead JUNE 2010 –SEPTEMBER 2014

• Solutions Architect for large e-commerce and search implementations at Oracle Platinum Partner company. Presentations. Demos. PoCs and Pilots. Task estimation and Level of Efforts. Creation and analysis of business and technical requirements

• Team Lead/Product Owner provided technical leadership to multiple teams for e-commerce projects across a wide range of industries. Scrum master for agile teams. Senior expertise in web applications, search and e-commerce projects. Worked with multiple global clients, vendors, and IT for project success. Leader of local and offshore development teams. Career Planning, Performance Assessment and Improvement, People Management. Builder of skills through mentoring, knowledge transfer and learning paths. Leader of training and knowledge transfer workshops.

• Responsible for technical engagement with large scale high profile international clients. Technical Consulting. Product recommendations, risk assessment, presales engineering.

• Responsible for the deployment of end-to-end large-scale solutions with integrations to both legacy and new applications to provide multi-channel, personalized experiences. Responsible and leader of discovery, design, data integration, web application development, knowledge transfer, deployment, training, and testing.

• Creation and analysis of business and technical requirements. Presentations. Demos.

• Solution architecture and application integration based on a variety of hardware and software mixes, caching strategies and data persistence. Optimization of solutions based on performance and scalability. Specialization in web e-commerce solutions.

• Project planning and task estimation, implementation, and management.

• Technology Stack: Oracle Endeca, Java, .NET, JavaScript, Splunk, BitBucket

• Integrations with: ATG, hybris, SAP eCommerce, SiteCore, Drupal, Ingeniux, dotCMS COGNOS/IBM OTTAWA, ON

Senior Technical Analyst AUGUST 2006 – MARCH 2010

• Expert knowledge of Cognos Business Intelligence Suite, ReportNet and Series 7, with specialization in Report Authoring and Design, Metadata and Database. Expert knowledge of SQL databases, including data modeling, performance improvements, clustering, caching, installation and configuration.

• Deployment of multi-server IBM Cognos Business Intelligence reporting environments, including installation, configuration, maintenance, content management, security, system optimization and database models.

• Design, development and maintenance of data models, OLAP cubes and packages using Transformer and Framework Manager. Design and maintenance of Data Manager catalogs for scheduled ETL updates. Design, development, and maintenance of reporting elements including ad-hoc queries, static reports and alerts.

• Management, administration, backup/recovery, security and optimization of multiple MS SQL Server, Oracle and DB2 databases.

• Evaluated and resolved high profile escalated issues for public sector and private high-end enterprise clients.

• Assistance and support to Sales Engineers and Consultants. Liaison between customer base and development departments to identify and reproduce code issues.

• Coaching and mentoring of junior staff to build and improve technical and soft skill competencies. Author of several technical knowledge base articles. REFERENCES

Available upon request.

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