Appointment Setter & Sales Representative

MICHAEL ONG

WORK

EXPERIENCE

Appointment Setter - Stratti Jan 2026 – Mar 2026

Conducted outbound calls to potential clients to identify needs for IT services Qualified leads and scheduled appointments for sales representatives SUMMARY Appointment Setter and BPO professional with extensive experience in outbound calling, lead qualification, and client engagement across real estate, staffing, fintech, and IT services. Skilled in identifying client needs, generating qualified leads, and setting appointments that support business growth. Known for strong communication skills, consistency in hitting targets, and the ability to adapt quickly in fast-paced environments.

*******.******@*****.*** 092******** linkedin.com/in/michael-ong-6a31301b4 Appointment Setter - Outshore May 2025 – Dec 2026

Contacted businesses to identify hiring needs and staffing requirements Generated and qualified leads for recruitment and outsourcing services Scheduled meetings between potential clients and sales teams Appointment Setter - iSupport Worldwide Aug 2024 – Mar 2025 Contacted buyers, sellers, and renters from lead lists to generate interest in real estate services

Qualified leads based on client criteria and scheduled appointments Coordinated bookings for calls, property viewings, and consultations Account Executive - Peak Outsourcing Apr 2023 – Jan 2024 Onboarded small business owners to a payment application Provided training and ongoing support to ensure product adoption Managed merchant concerns, disputes, and account issues Appointment Setter - Prosource 2022 – 2023

Handled hotel booking confirmations and client support Assisted customers with rebooking and dispute resolution Lead Qualifier - Emapta 2022

Qualified inbound leads from client platforms

Conducted follow-ups to increase conversion rates

Technical Support Representative - Concentrix Sept 2018 – July 2021 Assisted business customers with inventory and system updates Provided support for cash registry configuration

Maintained accurate records using Excel and internal tools Travel Consultant - Interglobe Technologies Jun 2017 – Apr 2018 Managed travel bookings and accommodations for Australian clients Used Amadeus and Excel for booking and data tracking KEY SKILLS Appointment Setting & Lead Qualification Cold Calling & Outbound Sales

B2B Client Outreach

Sales Pipeline Support

CRM Tools (Salesforce, HubSpot, Zoho)

Objection Handling & Closing Techniques

Customer Engagement & Relationship Building

Call Handling (High-Volume Inbound & Outbound)

Prospecting & Needs Analysis

Scheduling & Calendar Management

Outbound Sales Representative - Acquire BPO 2015 – 2016 Handled Easy Meals and DODO accounts

Conducted outbound calls to drive sales and conversions Technical Support Representative - Startek Jan 2012 – Mar 2013 Supported Cincinnati Bell customers with troubleshooting and upselling Outbound Sales Representative - Alorica Nov 2010 – Feb 2011 Managed Verizon voice account sales

Technical Support Representative - EPLDT Ventus 2009 – 2010 Provided Dish Network technical support and upselling services Inbound Sales Representative - Access Worldwide 2006 – 2008 Handled Virginian Pilot account (voice)

Inbound Sales Representative - VXI 2004 – 2006

Supported AT&T voice account

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