Administrative & Customer Service Specialist

TIFFANY TORRES

**** ********** ***** **** *****, Texas 76131 ■ H: 682-***-**** ■ ******************@******.***

Summary

Detail-oriented administrative and customer service professional with 8+ years of experience in office administration, marketing support, customer relations, call center operations, and logistics coordination. Proven ability to manage multiple priorities, maintain accurate records, solve problems efficiently, and deliver exceptional service in fast-paced environments. Strong communicator with excellent organizational skills and a commitment to supporting both customers and team success.

Skills

Schedule management

Conflict resolution

Planning and record keeping

Verbal and written communication

Team collaboration

Insurance verification

Supportive and excellent at building relationships

Service oriented

Billing and payment support

Microsoft office Suite

Marketing assistance

Experience

Marketing & Administrative Assistant, October 2023 – August 2025 Pulliam Pools- Fort Worth, TX

Supported daily office operations, scheduling, and administrative functions.Arranged substance abuse rehabilitation for offenders.

Assisted with marketing initiatives, customer outreach, and promotional activities.

Maintained customer records, prepared documents, and ensured accurate information management.

Responded to customer questions, coordinated appointments, and provided exceptional client service.

Collaborated with staff to improve efficiency and maintain smooth office workflow.

Account Specialist 06/2022-06/2023

Worldwide Express- Dallas, TX

Coordinated transportation providers and monitored shipments to ensure timely delivery.

Resolved customer concerns, tracked shipping issues, and maintained service quality.

Identifies and file marks with all documents via mail, electronic filing, or in-person.

Reviewed purchase orders, invoices, and shipping documentation for accuracy.

Assisted with process improvements to increase supply chain efficiency.

Call Center Specialist, 12/2020 – 06/2022

Tots & Tykes- Fort Worth, TX

Managed high-volume calls while maintaining confidentiality and professionalism.

Scheduled appointments, registered patients, verified insurance benefits, and maintained accurate records Redirect phone calls to the appropriate department

Assisted patients with billing questions, appointment changes, and general inquiries.

Customer Service Representative, 04/2019 to 12/2020

JDR Investment LLC – Fort Worth, TX

• Provided customer support regarding auto loans, payments, insurance, and account inquiries.

• Maintained loan records and processed account updates with attention to detail.

• Assisted with collections, billing matters, and customer communication.

Office Manager, 09/201 to 5/2019

Staff Zone – Fort Worth, TX

Managed employee records, compliance documentation, timekeeping, and office procedures.

Maintained accounts payable/receivable reports and coordinated employee work assignments.

Education

Tarrant County College

Associate Degree in Accounting — In Progress

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