Customer Support & Operations Senior Analyst
Resume:
*************@*****.***
kelaniya, Sri Lanka
SKILLS
LANGUAGES
English
Professional Working Proficiency
Sinhala
Professional Working Proficiency
Malay
Professional Working Proficiency
EDUCATION
G.C.E. O/L Examination - Passed
Kumara Maha Vidyalaya (President’s College, Mahara.) 2007
WORK EXPERIENCE
Senior Operations Analyst
Apexia Medical Partners
10/2025 -04 /2026
Tasks
Developed and maintained positive relationships with colleagues. Established relationships with key decision makers through effective communication and strong customer service.
Train Team Members on AR Recovery and Collaborate with Various Departments Assistant Team Lead
Healthreconconnect
03/2024 - 05/2025
Tasks
Developed and implemented new training initiatives for employees. Created and maintained daily, weekly, and monthly reports for managers. Coordinated with other departments to ensure seamless operations. Developed and maintained relationships with external Stakeholders Managed team performance and monitored staff development. Senior Operations Analyst
Healthreconconnect
01/2021 - 03/2024
Tasks
Developed and maintained positive relationships with customers, vendors and colleagues. Established relationships with key decision makers through effective communication and strong customer service.
Train Team Members on AR Recovery and Collaborate with Various Departments Sales Executive
Stone ‘N’ String
12/2012 - 12/2020
Tasks
Analyzed customer data to identify trends and opportunities for growth and improvement. Participated in weekly sales meetings to review performance and strategize for future growth. Production Associate
INNODATA ISOGEN
01/2011 - 01/2012
Tasks
Monitored production lines and identified areas of improvement to maximize efficiency and minimize downtime.
Ziyan Cassim
Assistant Team Lead
With over 13 years of diverse experience, I have developed Production Associate at INNODATA ISOGEN, then spent 8 years as a Sales Executive at Stone ‘N’ String. From 2021 to 2024, I worked as a Senior Operations Analyst at Healthreconconnect, and currently serve as an Assistant Team Lead Teamwork Coaching
Problem Solving
Maintained accurate
production records
and utilized various software programs to track inventory and production data. Collaborated with management to troubleshoot and resolve production and operational issues. CERTIFICATES
Diploma in Information Technology (01/2010 - 01/2011)
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