Detail-Oriented Office Manager and IT Support
Resume:
Personal details
Rudo Roselyn Chibwe
****************@*****.***
** ***** *******, *******, ******
Harare
Female
Zimbabwean
Skills
Microsoft Office Suite (Excel, Word,
PowerPoint)
MS SharePoint
Computer skills in a network environment
Multitasking abilities
Attention to detail
Organizational skills
Communication skills
Languages
English
Shona
Hobbies
Reading
Chess
Researching
Traveling
Rudo Roselyn Chibwe
"Detail-Oriented Administrative Professional with Expertise in Diplomatic Program Support" Profile
Dynamic and results-driven administrative professional with over five years of experience in administration and office management, specializing in technology support within high-paced environments. Proven track record of successfully managing programs, optimizing processes, and enhancing customer satisfaction. Adept at leveraging technical skills and exceptional organizational abilities to streamline operations and ensure efficient communication. Committed to delivering excellence, with a keen eye for detail and a passion for continuous improvement. Fluent in English and Shona, with strong interpersonal skills that facilitate effective collaboration with diverse teams. Education
Advanced Diploma in Telecommunication Engineering Dec 2016 Telone Center for Learning, Harare
Bachelor of Commerce Honors in Information Systems Present Midlands State University
Employment
Office Manager Present
Bikita Minerals (Pvt) Ltd, Harare
Serve as the first point of contact for customers, managing visitor access requests and processing check-in/out forms.
Handle Time & Attendance for staff, ensuring accurate reporting and liaising with the financial office.
Manage records and correspondence, coordinate meetings, and assist in budget processes, providing backup for telephone reception as needed.
Developed and implemented office policies to enhance operational efficiency. Information Technology/Procurement Officer Aug 2022 - Jan 2023 Bikita Minerals (Pvt) Ltd, Harare
Coordinate purchasing activities and manage supply requests within the department Coordinated logistics for export and import shipments, ensuring compliance with regulations. Managed documentation for shipping and maintained accurate records of transactions. Provided IT support, optimizing infrastructure and enhancing operational efficiency. Administrator and Client Service Clerk Jan 2019 - Jul 2022 Murity Pharmaceuticals, Harare
Provided customer support, resolving inquiries and complaints effectively. Managed inventory and maintained an organized workspace. Assisted in financial transactions and customer interactions. Customer Centre Support Administrator Mar 2018 - Dec 2018 Orel Play, Harare
Acting as the Contracting Officer Representative, managing the application device program, providing guidance and training, and troubleshooting. Delivered outstanding customer support via multiple channels, ensuring high satisfaction levels. Generated reports and analysed customer interactions to identify improvement areas. Administrator and Customer Care Rep Dec 2016 - Feb 2018 Africom, Harare
Managed incoming and outgoing calls, providing customer support and assistance via phone, email, and other channels.
Documented and tracked customer inquiries and issues, ensuring timely follow-up and resolution. Handled technical troubleshooting for various services, demonstrating professionalism and courtesy at all times.
Coordinated with internal departments to escalate complex issues and ensure prompt resolution. Assisted in marketing efforts for fiber networks and wireless services, aiming to minimize downtime and improve customer satisfaction.
Maintained accurate records of customer interactions, generating reports to analyze service trends and improve operations
Courses
Project Management Professional Jun 2024
ISO 9001:2015 Quality Management Systems Jul 2023
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