Operations & Production Supervisor (19+ Years)

G .U. Mohammed Ismail

Phone: +91-994*******

Email: **************@*****.***

PROFESSIONAL TITLE

Operations Supervisor Outlet Supervisor Production In-charge Customer Service Professional

PROFESSIONAL SUMMARY

Dedicated and experienced professional with 19+ years of work experience across operations supervision, outlet management, customer service, production supervision, and marketing support. Brings strong expertise in handling day-to-day operations, supervising teams, coordinating with customers and internal departments, monitoring workflow, and ensuring smooth business operations. Has nearly 12 years of experience in production supervision in the leather industry, along with prior experience in DHL outlet operations, cargo customer service, and marketing support. Known for discipline, responsibility, adaptability, and a strong commitment to delivering quality work on time. Seeking a suitable opportunity in operations, administration, logistics, outlet supervision, warehouse, production, or customer support.

CORE SKILLS

Operations Supervision

Outlet / Branch Operations

Production Supervision

Team Handling and Staff Coordination

Customer Service and Customer Support

Daily Operations Monitoring

Work Allocation and Follow-up

Process Coordination

Dispatch / Logistics Support

Office Administration Support

Communication and Interpersonal Skills

Problem Solving

Basic Computer Knowledge

PROFESSIONAL EXPERIENCE

Presidency Kid Leather

Production In-charge / Production Supervisor

Duration: 11 years 10 months

Location: Chennai, Tamil Nadu

Key Responsibilities

Supervised daily production activities and monitored smooth workflow on the production floor.

Coordinated with workers and staff to meet daily production requirements and timelines.

Assigned work to team members and followed up to ensure timely completion of tasks.

Supported production planning and day-to-day shop floor operations.

Maintained discipline, order, and responsibility in production-related activities.

Assisted in monitoring production quality and reducing operational delays.

Coordinated with management regarding production status, manpower requirements, and workflow issues.

Ensured efficient supervision of workforce and supported overall production productivity.

DHL

Outlet Supervisor

Duration: 3 years (In a contract period for Three Years)

Location: Chennai, Tamil Nadu

Key Responsibilities

Supervised daily outlet operations and ensured smooth customer service activities.

Handled customer interactions, service requests, and operational coordination at the outlet level.

Monitored staff activities and supported effective day-to-day branch functioning.

Assisted customers with shipment-related queries, documentation support, and service coordination.

Maintained service quality and ensured prompt handling of customer requirements.

Coordinated with internal teams for smooth movement of shipments and issue resolution.

Supported outlet administration, record handling, and customer communication.

Blessing Cargo Pvt. Ltd.

Customer Care Executive

Duration: 3 years

Location: Chennai, Tamil Nadu

Key Responsibilities

Handled customer queries and provided service-related support in cargo operations.

Coordinated with internal departments to ensure timely response and issue resolution.

Maintained professional communication with customers and supported service follow-up.

Assisted in documentation, coordination, and daily office operations.

Helped maintain customer satisfaction through prompt support and communication.

Nicking Exim Pvt. Ltd.

Marketing Executive

Duration: 2 years

Location: Chennai, Tamil Nadu

Key Responsibilities

Supported marketing coordination and customer follow-up activities.

Assisted in client communication and relationship handling.

Coordinated with customers and internal teams for business support requirements.

Helped with day-to-day office communication and follow-up tasks.

Bachelor of Business Administration (BBA)

University of Madras, Chennai

TECHNICAL SKILLS

Basic Computer Knowledge

Familiar with general office computer usage

Basic documentation and communication support

Completed training at IGENIK Info Way Technologies – Call Center Trainee

STRENGTHS

Strong sense of responsibility

Hardworking and disciplined

Good team coordination ability

Adaptable and quick to learn

Reliable and committed to work

Positive attitude and professional approach

EDUCATION

Bachelor of Business Administration (BBA)

University of Madras, Chennai

PERSONAL DETAILS:

Full Name: G. U. Mohammed Ismail

Date of Birth: 12 June 1969

Languages Known: English, Tamil, Hindi, Urdu

Current Location: Chennai, Tamil Nadu

DECLARATION

I hereby declare that the information provided above is true to the best of my knowledge and belief.

Place: Chennai

G. U. Mohammed Ismail

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