Building Concierge & Operations Supervisor
Resume:
FRANKIE YOURNETT
Queens Village,NY
*********@**.***
PROFESSIONAL SUMMARY
Experienced Building Concierge and Supervisor with more than 30 years of experience in residential and commercial environments. Skilled in building operations, resident and guest relations, security monitoring, package handling, vendor coordination, staff supervision, and general administrative duties. Fluent in Spanish and known for professionalism, reliability, strong communication, and the ability to remain calm and effective in fast-paced environments.
CORE SKILLS
• Building Security & Surveillance
• Doorman & Concierge Services
• Staff Supervision & Training
• Resident & Guest Relations
• Vendor Coordination
• Package & Mail Handling
• Loss Prevention
• Building Operations
• Administrative Support
• Problem Solving
• Microsoft Word, Excel & PowerPoint
• Fluent in Spanish
PROFESSIONAL EXPERIENCE:
MTA - New York CITY TRANSIT
NEW YORK CITY, NY
Conductor
May 2026 - August 2026
• Perform conductor responsibilities with a strong focus on passenger safety and customer service.
• Follow established NYCT/MTA rules, procedures, and safety requirements.
• Assist passengers and provide information in a professional and courteous manner.
• Communicate effectively with train crews, supervisors, passengers, and Transit personnel.
• Respond appropriately to delays, service issues, emergencies, and unexpected situations.
• Maintain awareness of passenger safety and conditions during train operations.
• Work effectively as part of a team in a fast-paced transportation environment.
• Demonstrate reliability, punctuality, professionalism, and attention to detail.
• Remain calm and professional while handling challenging situations and serving the public.
BRIDGEVIEW TOWER -Brooklyn, NY
Supervisor/Concierge
February 2018 – May 2026
• Supervise daily front-desk and concierge operations while providing professional service to residents, guests, and visitors
• Respond to building issues and resident concerns, helping resolve problems quickly and professionally.
• Monitor building security through surveillance camera systems and report suspicious or unusual activity.
• Assist management with building security procedures and implementation of updated security systems.
• Coordinate with vendors and service providers to support building operations.
• Conduct interviews and assist management with hiring and termination decisions.
• Receive, organize, and handle packages, including items weighing up to 100 pounds.
• Perform general administrative duties and maintain an organized and professional lobby environment.
• Perform light cleaning and assist with maintaining the appearance and safety of common areas.
WILLKIE FARR & GALLAGHER LLP — New York, NY
Library Clerk / Mailroom Clerk
March 1998 – January 2018
• Assisted attorneys and staff with legal research and case-related information requests.
• Conducted research using Westlaw and LexisNexis.
• Trained attorneys, students, staff, and other users on Westlaw, LexisNexis, Google Scholar, electronic journals, online court dockets, and legislative resources.
• Evaluated electronic resources and identified opportunities to improve research services and efficiency.
Mailroom Clerk
• Managed the receipt, sorting, logging, and delivery of incoming mail and packages throughout the firm.
• Provided mail and package services to five departments serving more than 300 employees.
• Processed Federal Express, UPS, certified, registered, and return-receipt mail.
• Prepared outgoing mail and packages, including labeling, postage, and documentation.
• Reviewed and processed company supply orders through Staples.
• Maintained organized document and package storage areas and ensured timely distribution of materials.
38 PLAZA CO-OP - Brooklyn, NY
Doorman /Porter
January 1994 – January 1998
• Provided professional doorman and customer service to residents, visitors, and guests.
• Monitored building areas through surveillance cameras and reported security concerns.
• Assisted management with theft prevention and loss-prevention procedures.
• Helped maintain a safe and secure environment for residents and visitors.
• Assisted management with implementation of an updated building security system.
EDUCATION
George W. Wingate H.S.
(September 1989 to June 1993)
High School Diploma
Interboro Institute College
(August 1994 to June 1997)
Legal Studies
ADDITIONAL QUALIFICATIONS
• Fluent in Spanish
• Professional and dependable
• Strong interpersonal and communication skills
• Experienced working with residents, guests, vendors, management, and staff
• Comfortable working in fast-paced environments and handling multiple responsibilities
References Available Upon Request
Contact this candidate