Confidential Office Assistant and Coordinator

CAROL MONTEMAYOR

**********@*****.*** 281-***-**** Houston, TX 77082

Experienced Office Assistant with 6+ years of handling confidential paperwork, multitasking, customer service, data entry skills and maintain office support to balance workflow CAREER SUMMARY

Macy's - Houston TX

Seasonal Associate - Customer Service October 2024 - January 2025

* Provide quality service and maintain a friendly demeanor

* Listen to customers questions and concerns

* Handle returns, compliants and provide answers and responses

*Process payments, returns and online orders

*Promote sells and reward programs

Harris County Community Services Department - Houston, TX Compliance Coordinator / Project Monitor - Contract March 2023 - Sept. 2024

*Manage updates to clients records in company database

*Accurately enter sensitive and confidential information in Record Management

*Work closely with manager and team co-workers with special projects or research.

*Ensure all compliance documents are met accurately to close files in database

*Prepare, edit, review and verifty documents and contracts

*Greet and assist clients both in English and Spanish UniversalPegasus International April 2022 – August 2022 Human Resources Assistant - Houston, TX - Contract

*Set up new hire profiles

*Ability to handle confidential information

*Assist recruiters with new hires

* Track new hires, terminations and changes in Excel spreadsheet and database

* Respond to daily emails and help resolve issues in a timely matter

* Maintain current and past HR files into database

*Assist in data entry and record-keeping

*Collect required documentation for employment

BakerRipley December 2021

Intake Specialist Temporary Assignment

*Greet visitors, answer questions

*Served as point of contact for clients, questions or concerns

*Communicate with clients to gather necessary information for intake process

*Manage intake paperwork for review

*Assist managers with administrative duties, filing, copying, scanning documents UniversalPegasus International February 2016 - July 2021 Project Administrator - Houston, TX

* Create new customer accounts

* Maintain and update project changes

* Coordinate with project manager to review and track projects

* Efficiently assist with timesheets, expense reports and travel

* Input and update changes for each project in progress

* Communicate with personnel with emails, phone calls or in person

* Organizing and overseeing construction projects

* Assist preparing materials for project presentation

*Assist with onboarding new employees

SKILLS

Microsoft Office,(Word, Excel,Outlook, Access) - Concur/ Salesforce Accounts Receivable / Sharepoint /Customer Service Bilingual (English and Spanish) / Data Entry / Communication EDUCATION

Rice High School – Altair, TX – Graduate

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