Customer Service & Hospitality Travel Support
Resume:
GRAPHIC DESIGNER
Aneika Ferguson
OBJECTIVE
To obtain a Remote Travel Planning Specialist position where I can utilize my strong customer service, communication, organization, and hospitality skills to assist clients with planning memorable and well-organized travel experiences. I aim to provide exceptional virtual support, understand clients’ travel needs, coordinate travel arrangements, and deliver efficient, personalized service while continuing to develop my expertise in the travel industry.
Professional Summary
Customer-focused and highly organized professional with experience in hospitality, customer service, food and beverage, and call-centre operations. Skilled at communicating with clients, understanding customer needs, resolving concerns, providing accurate information, and creating positive customer experiences. Possesses strong interpersonal, administrative, and problem-solving skills with the ability to work independently and effectively in a remote environment.
With a background in hospitality and customer service, I am well suited to assisting travelers with trip planning, destination information, reservations, itinerary coordination, customer inquiries, and travel-related arrangements. Reliable, adaptable, detail-oriented, and comfortable working with technology and communicating with customers through multiple channels.
CONTACT
Montego Bay,
St. James
EDUCATION
HIGH SCHOOL DIPLOMA
Caribbean Examination Council
SKILLS
Microsoft Office
Google Workspace
Email Communication
Online Customer Service
Data Entry
EXPERIENCE
Doctor’s Cave Bathing Club – Montego Bay, Jamaica
● Provided friendly and professional service to customers in a busy hospitality environment.
● Assisted customers with questions, requests, and general information.
● Maintained a welcoming and professional customer experience.
● Processed customer requests efficiently while maintaining attention to detail.
● Communicated effectively with customers from diverse backgrounds.
● Handled customer concerns professionally and worked toward satisfactory solutions.
Kiwanjah Limited – Jamaica
Call Centre Agent – Part-Time
● Communicated with customers by telephone in a professional and courteous manner.
● Responded to customer inquiries and provided accurate information.
● Identified customer needs and assisted with appropriate solutions.
● Maintained professionalism while handling challenging customer interactions.
● Recorded and managed customer information accurately.
● Demonstrated strong listening, communication, and problem-solving skills.
● Managed multiple customer interactions while maintaining service quality.
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