Front Desk & Collections Team Leader
Resume:
Brittany Miller
Lakeland FL *3810
******.***********@*****.***
Dynamic leader with a proven track record. Excelling in staff management and complex problem-solving. Enhanced team communication and customer satisfaction through innovative strategies, surpassing performance targets. My approach builds strong relationships and drives goal achievement, showcasing a commitment to excellence and continuous improvement. Experience
05-09-2024- 2025 - PRESENT
Stayble Stay hotel- 44199 US-27, Davenport, FL 33897- PA [Front Desk]
● Greeting Customers
● Tidy up property / take out Trash
● Experience in company cam software
● Respond to multiple email with CEO/ Property Management 04/03/2022 - 11/19/2024
UBC INC COLLECTIONS-5620 Southwyck Blvd Toledo OH [WFH]
● Applies strong leadership talents and problem-solving skills to maintain team efficiency and organization.
● Enhances communication within the team by holding regular meetings and encouraging open dialogue
● among all members.
● Improves customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
● Managed approximately 75 plus incoming calls and emails per day from customers. MONTH 2013 - 2016
Harris Casino [Atlantic City NJ] - Front Desk Associate
● Experience in company cam software
● Assistance with verifying and booking rooms / help with house keeping if needed ● greeting visitors, answering phones, managing mail and deliveries, scheduling appointments, and maintaining a tidy workspace.
Education
09/14/2012 - 06/20/ 2017
2
Georgia State University - BA [Psychology]
science of human behavior and mental processes. It explores topics like social, cognitive, abnormal, developmental, and clinical psychology, and includes research methods and statistics. Awards
CPR/ FIRST AIDE CERT. / CNA CERT.
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