Operations & Customer Support Professional

Todd Romer

New Brunswick, NJ

Summary Experienced operations and customer service professional with a diverse background in retail management, administrative support, healthcare services, data entry, and client relations. Skilled in managing daily operations, coordinating teams, maintaining accurate records, resolving customer concerns, supporting compliance requirements, and improving workflow efficiency. Brings strong communication skills, attention to detail, adaptability, and a compassionate approach developed through years of customer-facing, caregiving, and healthcare-related experience. Seeking remote opportunities in customer support, operations coordination, healthcare administration, or client services.

Education Old Bridge High School — Old Bridge, NJ

High School Diploma

Middlesex County College — Edison, NJ

Liberal Arts / Business Coursework

Experience Store Manager (May 2023 – January 2024) Amsterdam Smoke Shop — East Brunswick, NJ

Managed daily store operations including customer service, inventory control, scheduling, merchandising, and compliance procedures. Created employee schedules to maintain appropriate staffing coverage and efficient operations.

Prepared payroll information and maintained accurate employee records. Trained and supported employees while addressing performance concerns and reinforcing company expectations.

Managed inventory ordering, receiving, organization, and product availability. Resolved customer concerns professionally while maintaining positive customer relationships.

Assisted customers with product education and recommendations, supporting sales growth.

Maintained vendor relationships and supported product promotions. Managed store social media content to increase customer engagement and promotional awareness.

Oversaw opening and closing procedures, cash handling, security practices, and daily operational standards.

Store Associate (October 2022 – April 2023)

Any Garment Cleaners — East Brunswick, NJ

Provided customer service while processing, organizing, and tracking customer orders.

Created invoices and maintained accurate order documentation. Managed order intake, labeling, scanning, and internal tracking procedures. Resolved customer concerns related to orders, timing, and service issues. Maintained organized workflow while handling multiple priorities. Processed transactions and maintained accurate records. Contact Center Agent (September 2016 – August 2017) Momentum Solar — Metuchen, NJ

Conducted high-volume outbound customer outreach to identify qualified sales opportunities.

Educated customers regarding solar programs, services, and eligibility requirements.

Scheduled consultations and coordinated information between customers and sales teams.

Maintained accurate customer records and appointment documentation. Followed up with internal departments to ensure successful appointment completion.

Assisted with employee training and onboarding support. Home Health Aide / Caregiver (September 2013 – January 2017) Private Family — New Brunswick, NJ

Provided compassionate in-home care and daily living support for an elderly client.

Assisted with personal care, mobility support, meal preparation, and household organization.

Maintained a safe, clean, and supportive environment. Provided companionship and emotional support.

Adapted care routines based on changing client needs. Order Entry Representative (February 2010 – April 2011) SHI International Corp — Piscataway, NJ

Processed customer purchase orders with accuracy and attention to detail. Verified order information, documentation, and licensing details. Coordinated with customers, vendors, purchasing teams, and account managers. Maintained records and handled customer communication through email and phone.

Supported account teams with administrative and order management tasks. Office Associate (January 2006 – December 2007)

Volt Services Group — Edison, NJ

Processed employee documentation, expense reports, and payroll-related information.

Reviewed records for accuracy and resolved discrepancies. Entered and maintained employee timekeeping information. Provided administrative and reception support.

Assisted HR staff with daily office operations.

Data Entry Clerk (September 2004 – August 2005)

Pharmagistics LLC / Cameo Personnel Systems — Somerset, NJ Entered and maintained high-volume records with accuracy and efficiency. Reviewed documentation and resolved data discrepancies. Maintained organized databases and inventory-related information. Processed healthcare-related documentation while maintaining confidentiality. Pharmacy Associate (September 2003 – September 2004) Eckerd Drugs — East Brunswick, NJ

Assisted pharmacy operations while maintaining HIPAA confidentiality standards.

Processed prescription orders, refill requests, and patient communications. Maintained accurate medication records and inventory information. Communicated with patients and healthcare providers regarding prescription needs.

Supported pharmacists with daily workflow and administrative tasks. Pharmacy Associate (July 2002 – May 2003)

Eckerd Drugs — East Brunswick, NJ

Initially hired as a Customer Service Associate and subsequently offered a position as a Pharmacy Associate based on performance and customer service skills.

Worked directly alongside pharmacists and pharmacy staff, receiving hands-on training in behind-the-counter pharmacy procedures and daily pharmacy operations.

Assisted with pulling medications, preparing individual medication orders for assembly, counting medications, and organizing prescriptions under the direction and supervision of pharmacists.

Assisted pharmacy staff with filing checked and used medications, organizing prescription materials, and maintaining an orderly pharmacy workflow. Processed and rang up prescriptions and pharmacy transactions while providing professional, courteous customer service.

Assisted pharmacists and pharmacy staff with additional duties as needed to support efficient day-to-day pharmacy operations.

Developed practical experience with prescription workflow, medication organization, pharmacy terminology, customer service, and retail pharmacy procedures.

Handled customer and prescription information with appropriate discretion and confidentiality.

Performed pharmacy support duties under pharmacist supervision; no pharmacy technician certification was held.

Technical

Skills

Customer Service & Client Relations • Remote Customer Support • Operations Coordination • Administrative Support • Inventory Management • Employee Training & Support • Scheduling & Payroll Assistance • Data Entry & Documentation • Order Processing • Record Keeping • Microsoft Office Suite • Microsoft Excel • Database Management • HIPAA Compliance • Healthcare Documentation • Patient Support • Vendor Relations • Conflict Resolution • Social Media Management • Written & Verbal Communication • Problem Solving • Multitasking & Organization

Continuing

Education

Mental Health & Wellness Coursework (Free Online Continuing Education Programs)

Topics may include: Mental Health Awareness; Trauma-Informed Communication; Emotional Support Skills; Psychological Wellness Education; Crisis Awareness Fundamentals.

Additional

Information

Strong interest in healthcare, mental health advocacy, and animal welfare. Experienced working with diverse populations in customer service, caregiving, and community-focused roles.

Comfortable learning new software, systems, and procedures quickly.

Contact this candidate