Customer Service & Dispatch Professional

Jadyn Gibson

Bloomfield, CT *****, 203-***-****, ************@*****.***

LINKS LinkedIn

PROFESSIONAL

SUMMARY

Customer focused retail and front-desk professional with 9+ years delivering friendly, efficient service in fast paced stores and service environments. Skilled in cash handling and POS transactions, order fulfillment, appointment scheduling, and resolving customer inquiries to drive satisfaction and repeat business. Reliable team player with strong organization, safety awareness, and experience supporting daily store operations and maintaining welcoming customer experiences. E D U C AT I O N Bachelor of Arts in Criminology, Howard University Washington, D.C.

• The Howard University Connecticut State Club, President & Founder

• Ballet and Books, Fundraising Chair & Mentor

• 2024 Mr. & Ms. School of Business Pageant Coordinator

• HUSA AIM Mentor

• National HBCU Pre-Law Summit & Law Expo, Event Team Member

• Howard University NAACP Member

• Black Women in Pre-Law Society Member

• Howard University Future Law Scholars Member

• Women of The Mecca Member

• Caribbean Student Association Member

E M P L O Y M E N T H I S TO RY

Sept 2020 — Oct 2024 Fulfillment / Cashier, Target Hyattsville, MD Handled customer transactions and provided friendly, efficient service while assisting with fulfillment orders, locating merchandise, preparing online orders, and ensuring products were accurately and promptly prepared for customers. Maintained an organized work environment and supported daily store operations. Feb 2023 — Aug 2025 Salon Receptionist, Nu Stylez Cut Creators & Salon Hartford, CT Managed front-desk operations by greeting clients, answering phones, scheduling and confirming appointments, and assisting with client inquiries. Maintained appointment records, handled payments, and helped ensure an organized and welcoming salon environment. Nov 2024 — Mar 2026 Security Dispatcher, Student Watchers Hyattsville, MD Monitored security operations and responded to incoming calls, alarms, and incidents while maintaining clear communication with security personnel. Documented incidents, dispatched appropriate personnel when needed, monitored activity, and helped ensure a safe and secure environment. Jun 2024 — May 2026 Legal Secretary, Office of the State's Attorney New Britain, CT Managed courtroom logistics by retrieving and filing documents and case files, utilizing JIS and e-Prosecutor systems for efficient data management and research. Engaged in victim advocate meetings, and handled administrative tasks such as pulling dockets, managing discovery, maintaining the law library and case file organization with precision.

INTERNSHIPS

May 2022 — Jul 2022 Intern to Former State's Attorney Gail Hardy, Division Of Criminal Justice, State Of Connecticut Rocky Hill, CT Managed courtroom logistics by retrieving and filing documents and case files, utilizing JIS and e-Prosecutor systems for efficient data management and research. Engaged in victim advocate meetings, and handled administrative tasks such as pulling dockets, managing discovery, maintaining the law library and case file organization with precision.

May 2022 History of Attorneys of Color Event Volunteer, Connecticut Bar Foundation New Haven, CT

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