IT Deployment and Wiping Technician

EXPERIENCE

Econoco Corporation, Help Desk Support, Hicksville, NY November 2024-Present

●Ensure all workstations are operational and up-to-date at a company specializing in retail store displays.

●Set up email and other system accounts for new employees.

●Provide Microsoft Office support and maintenance.

●Monitor system data flow and share findings at team meetings.

●Communicate issues with third-party vendors and supervisors.

Spectrum Vision Partners, IT Support Technician 1, Garden City, NY July 2023-October 2024

●Utilized Active Directory for Onboard/Offboard and User Profile Management

●Provided on-call remote support for staff (troubleshooted network, printer, scanner, and password issues)

●Offered daily on-site support (deploy, configure, install hardware)

●Organized tickets with frequent updates and notes

●Assisted in troubleshooting for 60+ offices daily

Custom Computer Specialist, Hauppaugue, NY April 2021-July 2023

Deployment Technician

●Created staff resources for installations, procedures, and troubleshooting.

●Imaged and configured workstations

●Installed department and site-related hardware/software

●Tested functionality, network, and printers

●Troubleshooted and prepared machines for deployments

●Provided customer service remote post-support for users

Service Coordinator

●Used Active Directory to correct the machine OU and group placement

●Acted as a resource for technicians to reach out to for assistance

●Scheduled deployments, create relationships with users/department managers

●Maintained office space, organized machines, and peripherals for deployments.

●Received feedback from technicians on locations/machines and add info to the pipeline database

EDUCATION & CERTIFICATIONS

Nassau Community College, Garden City, NY 2019

Associates Degree in Applied Sciences: Computer Repair Technologies

Certifications:

Comp TIA A+ & ITF+ Certified • Google IT Support Certified • Apple Certified Support Professional v 10.5

New York Film Academy, New York, NY 2010

Associates Degree in Screenwriting

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